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Device notifications tile isn't working in app version 3.39.2

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‎03-19-2021 07:51 - last edited on ‎03-21-2021 15:33 by

‎03-19-2021 07:51 - last edited on ‎03-21-2021 15:33 by

After installing version 3.39.2 I don't receive notifications from iPhone (calls, SMS, etc) and even can't open menu item Account->Charge 3->Notifications to check settings there.

Sync with device works properly

 

 

Moderator edit: subject for clarity 

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‎03-21-2021 15:32

‎03-21-2021 15:32

Welcome to the Fitbit Community, @nitrogear.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend uninstalling the Fitbit app, restarting your phone and installing the app. You should be able to open the Notifications tile after that. For troubleshooting instructions to resolve the issue with notifications, see Troubleshooting quick tips for iPhones.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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3 REPLIES 3

‎03-21-2021 15:32

‎03-21-2021 15:32

Welcome to the Fitbit Community, @nitrogear.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend uninstalling the Fitbit app, restarting your phone and installing the app. You should be able to open the Notifications tile after that. For troubleshooting instructions to resolve the issue with notifications, see Troubleshooting quick tips for iPhones.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-23-2021 05:52

In response to LiliyaFitbit

‎03-23-2021 05:52

Well, I tried to reboot device, but it didn't help.

However, deleting/installing app again resolve the issue.

Thanks

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‎03-24-2021 15:24 - edited ‎03-24-2021 15:24

In response to nitrogear

‎03-24-2021 15:24 - edited ‎03-24-2021 15:24

Thank you for your reply, @nitrogear.

 

I am glad to hear deleting and installing the app resolved the issue. I appreciate your efforts and hope you continue enjoying the Fitbit experience without any issues. Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

 

Keep on visiting the forums!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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