Discrepancy in the Exercise tile information

[5NZK3Z]

There is a Discrepancy between exercise tile and the GPS recorded info that is detailed on the next screen I.e.  pace. Which info is correct?

Moderator edit: subject for clarity 

[LiliyaFitbit]

It’s good to see you in the community, @5NZK3Z.

Thanks for the details shared in your post. I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

Hope this helps. 

[5NZK3Z]

Thank-you, but the problem still exists. --

Elaine


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[LiliyaFitbit]

Thank you for your reply, @5NZK3Z.

 I am sorry to hear the issue persists, thank you for your efforts. I recommend uninstalling and reinstalling the Fitbit app.

If the issue still persists after that, please provide the model of your phone and the OS version. If possible, please provide a screenshot of the issue for further investigation: How To: Add An Image To Your Post.

Looking forward to your response.

[5NZK3Z]

Thanks, but it’s not that much of an issue. --

Elaine


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[Imcheryl]

Hi the new exercise widget on main screen that displays my activity is not displaying my Run correctly. As much as I wish my pace was 6 min for 6 miles when using my Versa, I only ran 3 miles closer to 10 minute pace. When I open the widget of incorrect data the correct mileage does show. I did reinstall the app and restarted my Versa. 

[davidryderuk]

I have the same issue. The main screen is reporting my most recent walk as 3.19 miles at a 9 minute pace. When I open the widget the app displays the correct milage of 1.98 miles at a 14 minute pace. I think the app is confusing km and miles, given that 1.98 miles is equal to 3.19 km.

[lilbitcounts2]

My pace is way off on the expanded exercise tile.... about 6 minutes per mile from the pace listed after tapping the tile. 

App current, uninstall - reinstall did not resolve. 

Look forward to hearing from you. 

[MadtownMike]

Same issue and nothing suggested resolves it. 

[Winnie10]

I have the same problem. The first picture is from the ‘Today’ screen and the second is the actual details of the exercise. I know that the Today screen is showing the wrong info as it is a route I walk regularly and I know the distance. Also I was walking so no way I would manage a 13:52 pace!

 

 

[EdsonFitbit]

Hello everybody,

Thank you for the information provided.

I just forwarded to our support team all the details you provided for further investigation. Once any update be available it will be communicated as soon as possible. Thank you for your patience while dealing with this situation.

@Imcheryl @davidryderuk, I merged your posts to this thread to keep the Community organized.

See you around.

[mhouse]

Same issue here, distance and pace are off. Interestingly, the tile is actually closer to the treadmill program (40 min @6.5 mph avg) stats.