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Disproportion between distance and number of steps

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‎07-14-2019 22:05

‎07-14-2019 22:05

Hi, My device is iPhone 6s and I’m using the mobile tracker on the Fitbit, Why my walked distance is accurate on the Apple Health but It’s not accurate on the Fitbit App, I set manually stride length but It’s not work fine.

Please Help Me

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‎07-15-2019 07:57

‎07-15-2019 07:57

@SK6889, welcome! It's nice to have you on board!

 

Let me help you with your distance calculation and thank you for inputting your stride length manually. It is unusual that the same measurement is used both for walking and running and this could be affecting your distance calculation. As you may know the distance is calculated by multiplying your steps with your stride length. To improve the calculation you can measure the running and walking stride length following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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2 REPLIES 2

‎07-15-2019 07:57

‎07-15-2019 07:57

@SK6889, welcome! It's nice to have you on board!

 

Let me help you with your distance calculation and thank you for inputting your stride length manually. It is unusual that the same measurement is used both for walking and running and this could be affecting your distance calculation. As you may know the distance is calculated by multiplying your steps with your stride length. To improve the calculation you can measure the running and walking stride length following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎07-15-2019 10:55

In response to AlvaroFitbit

‎07-15-2019 10:55

Thank you for help me, I’ll test the solution and back here for new comment.

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