help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Disproportion between distance and number of steps

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-14-2019 22:05

‎07-14-2019 22:05

Hi, My device is iPhone 6s and I’m using the mobile tracker on the Fitbit, Why my walked distance is accurate on the Apple Health but It’s not accurate on the Fitbit App, I set manually stride length but It’s not work fine.

Please Help Me

2B2189A3-6FCB-4100-A824-3552FFB77371.png

 

8E7BC967-54E4-4D22-9C54-9952783C92CD.png

 

C42807B6-F390-42D9-91D1-4FA263EDA130.png

 

Winner Winner Chicken Dinner?
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-15-2019 07:57 - last edited on ‎01-23-2025 09:47 by Fitbit Moderator

‎07-15-2019 07:57 - last edited on ‎01-23-2025 09:47 by Fitbit Moderator

@SK6889, welcome! It's nice to have you on board!

Let me help you with your distance calculation and thank you for inputting your stride length manually. It is unusual that the same measurement is used both for walking and running and this could be affecting your distance calculation. As you may know the distance is calculated by multiplying your steps with your stride length. To improve the calculation you can measure the running and walking stride length following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

Best Answer
2 REPLIES 2

‎07-15-2019 07:57 - last edited on ‎01-23-2025 09:47 by Fitbit Moderator

‎07-15-2019 07:57 - last edited on ‎01-23-2025 09:47 by Fitbit Moderator

@SK6889, welcome! It's nice to have you on board!

Let me help you with your distance calculation and thank you for inputting your stride length manually. It is unusual that the same measurement is used both for walking and running and this could be affecting your distance calculation. As you may know the distance is calculated by multiplying your steps with your stride length. To improve the calculation you can measure the running and walking stride length following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎07-15-2019 10:55

In response to AlvaroFitbit

‎07-15-2019 10:55

Thank you for help me, I’ll test the solution and back here for new comment.

Winner Winner Chicken Dinner?
Best Answer
0 Votes