07-03-2024
16:06
- last edited on
07-15-2024
17:20
by
JuanFitbit
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07-03-2024
16:06
- last edited on
07-15-2024
17:20
by
JuanFitbit
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Hello, wondering if you can help. My charge 5 stopped tracking kms. It records step counts but kms do not appear. Anything I should do to have this back to normal? Thanks, Sara
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
12-23-2024 03:56
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12-23-2024 03:56
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Ditto, I'm going to leave Fitbit, cancel my premium subscription. It's just a shame so much inaction from Fitbit. and this on essential functions such as distance, or even A basic functionality like changing the name of an activity.
Fitbit despise his customers...
😓
12-29-2024 17:24
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12-29-2024 17:24
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Hi. I've had this same issue with my Versa 4 for several months. Contacted Fitbit and they provided a new replacement and this was delivered with same issue!! 😕
There was a new firmware update a few days ago but no fix
12-29-2024 22:54 - edited 12-30-2024 22:39
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12-29-2024 22:54 - edited 12-30-2024 22:39
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Hi all,
I'm done with Fitbit.....firstly, the distance sync issue and now my replacement versa 3 completely died after the hardware update....despite using the recommended actions from this thread, it's still not turning on. I think Fitbit really wants to drive all its customers away and shut its business down.
I have since moved on to Apple watch (since I've an iPhone) and its working fine. I'm leaving Fitbit after sticking with them for over 6 years or more. Thanks for the memories.
All the best Fitbit and hope you take care of all your remaining customers.
12-30-2024 03:45
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12-30-2024 03:45
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Any update on this? I have a new Sense 2 which doesn't record distance at all.

12-30-2024 08:39
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12-30-2024 08:39
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Hi everybody! Thank you for your messages and further information.
Please be assured that our team is looking into this.
Keep in mind that the issue is on the Fitbit app and not on your Fitbit devices. Changing devices will not change the outcome if you are already affected by this.
We will be updating the thread as soon as we receive further info .
Wishing you all happy holidays.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

12-30-2024 13:13
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12-30-2024 13:13
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I've been having this problem for at least 2 months now. Getting nowhere with the support team. When will there be a fix FitBit? It's so frustrating!!!

12-30-2024 13:53
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12-30-2024 13:53
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not ideal and it's not a 100% fix but it at least does something ...
We are waiting on the FitBit Gods to throw down a lightning bolt....
12-30-2024 14:14
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12-30-2024 14:14
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Sent from my iPhone
12-30-2024 21:57
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12-30-2024 21:57
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Hello,
Do you realise that Fitbit has become a laughing stock, a real disaster? My friends gently laugh at me when I tell them I use Fitbit...
Fitbit has become the last of the class of health and sports tracking applications.
You do absolutely nothing to deal with your customers' complaints. Major problems have been there for months without any correction: distance at 0, impossible to rename an activity....
It's just a disgrace! I'm going to quit Fitbit after you refund my Premium subscription.
12-30-2024 22:02
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12-30-2024 22:02
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I'm sorry, but I can't believe you when you say that your team is looking into the matter.
What you say is a lie and shows contempt for customers who pay a lot of money for their equipment and subscription.
If your team is really working on the problem, then it's bloody incompetent; Fitbit has been unable to establish a distance for months and months.
12-31-2024 01:26
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12-31-2024 01:26
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Black Friday, Boxing Day and New Years sales?
Kind Regards
Jagdish

12-31-2024 01:53
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12-31-2024 01:53
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Brand new gitbit just bought this week (sense 2) and already on day 3 its not tracking distance! Wtf, and fitbit have been "working on this" for 6m?
I'm not happy!
12-31-2024 02:58
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12-31-2024 02:58
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Mine was a Christmas present and the distance isn't showing

12-31-2024 04:38
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12-31-2024 04:38
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Sent from my iPhone

12-31-2024 05:21
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12-31-2024 05:21
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I guess the more we respond, at least it is pressure on fitbit
12-31-2024 11:34
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12-31-2024 11:34
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There was an important part to @JuanFitbit 's update:
"Keep in mind that the issue is on the Fitbit app and not on your Fitbit devices. Changing devices will not change the outcome if you are already affected by this."
This means they understand it is just the app.
12-31-2024 12:07
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12-31-2024 12:07
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Now talk like I've noticed......31 and 1st are public holidays

12-31-2024 15:14
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12-31-2024 15:14
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The issue appears to be limited to app and watch edition. If I re-register my Versa Lite to my app the issue no longer exists and distance tracks again.. I then go back to Versa 4 and issue returns
12-31-2024 15:30
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12-31-2024 15:30
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When is this going to be fixed?
12-31-2024 16:06
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12-31-2024 16:06
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I want to note that the issue exists even on the Google Pixel Watch 2, so this isn't limited to pre-Google hardware.
