Distance appears as 0 after sync

[sara.calhas]

Hello, wondering if you can help. My charge 5 stopped tracking kms. It records step counts but kms do not appear. Anything I should do to have this back to normal? Thanks, Sara

Moderator edit:  updated subject for clarity

[HelloMate]

So this problem still hasn't been fixed.....so no "default value" is used in such problem situations--->bad solution from Fitbit/Google developers

Woman: 0.413*height

Man: 0.415*height

[CJW2707]

This would be helpful it it actually told you how to change your stride length - the article explains but doesn't tell you how. Useless 

Charge 6 as it stands is hopeless. 

Done a walk this morning 8.8km = 12,345 steps then it resets back to 1.7km 10,209 steps - its shocking that this has not been properly fixed its been going on for months. 

[MKJones1974]

Same, still not working here

[Backpacker1979]

I agree with you. It should be fixed by Fitbit, and there shouldn’t have to
be a work around to see mileage. I hope they fix it for us soon, but in the
meantime, it worked so I can see mileage as I train for a backpacking trip.

[CaitlinRooo]

I updated a couple of days ago and my Sense 2 still doesn’t work. So it seems like the update has helped some but hasn’t worked for many others 🙄 it’s been over a month since my tracker worked accurately. 

Any help FitBit or update or anything besides crickets?! 

[AlisonTB]

My Charge 6 has started to do this today. Tried all sorts, but no joy. I was much happier wirh my old Charge 4, have had multiple issues with this new one.

[Mikeswin]

When do you expect this issue to be resolved? A month later and my versa3 is still not working properly. 

[espopv]

I've noticed when I select Walk as my exercise the Sense2 tracks steps but not pace or distance for my walk.  When I run my Sense2 does track mileage, steps and pace.  It's very frustrating and makes me want to ditch Fitbit for another fitness tracker.  

[espopv]

This was posted over a month ago.  Is there any update?  I am still experiencing the same issues.

[MKJones1974]

Same here. Seems like it's time to find another device. 

[spice7]

Hi. 

My miles are suddenly not adding up even though my steps, active minutes etc are? For example I have done 27,000 steps today but says only 5.2 miles done but that is usually 14 miles or so? Any help please? 

[coolyourboots]

They really wanted you to buy a Google Pixel instead..... 

I finally got my steps to start tracking again by just turning the auto stride length off.  I don't even have anything in my walking stride. It's blank. And my running stride had already been set somehow. Anyway as soon as I turned "Set Automatically" to off, everything started working again. THIS IS NOT A FIX for this bug, but this workaround has been working for me for about the past 4 or 5 days.

[Gazdog]

Hi MK and any others reading this. 

I have had the distance issue with my Versa 3 since 23rd July 2024. I spent at least 4 hours on multiple chats and trying fix’s none of which worked. Even if i manually enter a walking distance it will then duplicate the same over random previous days! 

I very much doubt Fitbit are looking at fixing  the problems and have given up with the brand and will now purchase a proper device following which i intend to make a scathing YT video of the brand and how poorly it treats its loyal customer base.

[nengis]

Same on my side - I already purchased a new watch, as watch without km tracking specially when I do lots of hiking and walk - crazy. But I keep following this forum topic out of curiosity just to see when Fitbit will fix this problem 😄 

[SunsetRunner]

So when will this issue been fixed? my distance have been stuck at exact 0,86 km for weeks now 😞 

Thanks in advance 

[RebPet]

Hi, is there a fix for this yet? I manually entered my stride distance to correct this going forward, but I missed weeks of mileage due to the error. I was told that the repair would be retrospective.

[joegun]

@Gazdog It depends a bit what you want to have. Especially the Charge 5 fits very good to fulfill my requirements. I personally want a simple tracker with standard features, a nice app which shows all sensors and additional info and calculations. I also like that the Fitbit Charge is very flexible and you can easily exchange the bands and find hundreds of alternatives in the web. Especially as I am wearing it as a second device on the right wrist as the left one is already occupied with an analog device. 🙂

For all the watches, I agree, there are better offers from other competitors. For the tracker I do not see any offer which is better, not even Garmin.

For me this whole story leads to the point that I decided to wait until Fitbit moved the Charge product into the Google world. I also think that Fitbit is slowly phased out by Google, the current case is a clear indication for this, in my opinion.

And to go back on topic: I manually added my stride length and since then it works. I noticed that at cycling the average speed is not calculated any more, I assume this still has to do with the wrong distance measurement.

[RebPet]

What's irritating me the most is that I upgraded to the Sense 2 in May this year. What a waste of money. Sent from my Galaxy

[HelloMate]

Sense 2 is not upgrade.....My first Sense broke in 2023 and i considered buying Sense 2 at time, but when you looked at what Google did to Fitbit even then--->Put their own Pixel product at the forefront and made Sense 2 worse than Sense 1

I decided to buy Sense 1 again. The only good thing about Google's Fitbit purchase is that Google Wallet is finally on every device

[Aforanita]

I have the same issue with Versa 4 ever since I moved my data to Google a few weeks back. No matter how many steps I do in a day even after I run 5k on the treadmill my distance stops counting after 4.2 km. This is super frustrating especially as it was working fine before. Any solves?