Error 400 when trying to set up Ionic.

[kegbuna]

So I noticed my sleep wasn't getting synced properly and so I followed the advice on the forum and removed it so that I could add it back again.

This is resulting in me not being able to add it due to an HTTP 400 error occuring every time. 

I believe this to be a service side issue as I have done all of the trouble shooting steps including hard resets on both devices. I have also tried using someone else's iPhone, resulting in the same error. Edit: just tried with my old charge 2 and it worked first time. What is happening?

This also highlights another issue to me. Trying to use my laptop to do this revealed that a bunch of models of Fitbit can only be added using a phone or IOS software? I understand that it takes engineering effort to make this available cross platform but I would think this would be worth it especially when these kinds of problems can occur.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @kegbuna, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you to try the following steps in order:

1. Log out from the account.
2. Restart your phone.
3. Make sure you have a strong WiFi signal 
4. Log back to the account
5. Try to set up the Ionic again. 

I hope this can be helpful, give it a try and let us know the outcome. 

[kegbuna]

Thanks but my Ionic is now completely bricked. I tried the factory reset
and then put it back on the charger and it just started flashing the logo.
I asked the twitter support and they said they were aware of the issue and
there was no fix I guess? I guess I am going to have to open a case and
hopefully it gets replaced when they figure out whatever update messed this
stuff up.

[MarcoGFitbit · Accepted solution]

Hello @kegbuna, I hope you're doing well, thanks for taking the time to reply. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Arejay]

Hi Marco

I’ve tried many posts related to resolving this issue, some from back in 2015 including resetting the ionic, resetting Bluetooth and restarting my iPhone 6, trying a different device an iPhone 10x, deleting and re-installing the app, updating the iPhone os, logging in and out of the app, etc.

None of these solutions worked.

This is a replacement watch I have only had for 1 week which stopped syncing about 2 days ago.  My previous ionic which was brand new was replaced because the batteries failed after only 3 months.

Fitbit is great when it works but I’m really disappointed with my experience with the reliability of the product.

I don’t want a third watch, I want the issue fixed so I can sync my data.  Is there an update for the app or a firmware update for the ionic that resolves the 400 error?

[MarcoGFitbit]

Hello @Arejay thanks for joining the conversation, welcome to the Fitbit Community. 

First of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. 

At this moment, I would like to recommend you that if you have a child block or a VPN enabled on your WiFi network, please disable them before trying to set up your Fitbit device as these might interfere with the setup process. 

I hope this can be helpful, give it a try and let us know the outcome. 

[Kageylady]

Hello Marco,

I am having trouble setting up my Alta HR.  I keep getting the error HTTP error 400.  I have an iPhone 8 and nothing seems to work.  Please help with this problem.  It gets to be extremely frustrating when this app stops working for no reason and I have tried all of the solutions I have seen in this community.  There is no reset button on the charger, so please do not give that as a solution.

Thanks,

Kathy

[galaxie]

My Ionic is less than 2 years old. While doing construction work for about 2 months, I wasnt using my watch to avoid damage. Now it wont recharge. I've cleaned the contacts as suggested, pushed the buttons in sequence, and tried recharging, even purchased a new charging cable, all to no avail. Can you help? I've considered purchasing a new watch, but now question whether I want to take a chance on another one by putting Fitbit on my Christmas shopping list or going with an Apple. Assistance is appreciated.