Error 403 when trying to sync.

[Lolowc]

Hi, I still get the error 403 when attempting to sync even if I disconnected and reconnected Bluetooth, reinstalled the app, turned off my phone and turned off my Alta.

Anybody would have another advice? 

Moderator Edit:Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Lolowc, thanks for participating in the Community forums, it's great to have yo on board. 

Thanks for bringing this to my attention, the error 403 means that our servers can't be reached at that particular moment. In this case I would like to suggest you to:

• Update the Fitbit app if you haven't done it yet. 
• Restart your Alta.
• Reboot your computer or iOS device.
• Double check your iOS device or computer has a strong internet connection.
• For iOS devices, go into your settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on once again. 
• Try to sync again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[Lolowc]

Hi @MarcoGFitbit,

Thanks for getting back to me.

I’ve been trying those steps maybe 10 times but it does not work.

I am in a business travel and the hotel connection is good. Could this be blocked somehow by the hotel WiFi?

It is getting quite inconvenient as I exercise 6 times a week and like to monitor my efforts.

By doing all the steps mentioned, I think all my data was lost because there’s nothing on my app anymore.

Do you have any other advice?

Thanks

[Lolowc]

Hi @MarcoGFitbit,

I was able to try with another WiFi network. 

Everything works fine now, it was the hotel WiFi blocking the access to the server I guess.

Thanks for your support anyway.

[MarcoGFitbit]

Hello @Lolowc, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!