Exercise maps blank

[SunsetRunner]

I am seeing a lot of blank (blue square and gray square with spinner) maps in my exercise log in the iOS app. They show the "Apple Maps" logo. In the web dashboard, they're also all blank, with the Google Maps logo. Is mapping broken?

This is with a Charge 2, Version 22.58.0 and iOS app version 3.20.1 (953).

[LiliyaFitbit]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing that you see a lot of blank maps in your exercise log. Thank you for providing the additional details. I would like to confirm that our team is aware of this issue and we're working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

Let me know if you have any questions.

[SunsetRunner]

Good to hear, thanks Liliya!

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply. 

Thank you for your feedback. I appreciate your patience and understanding while we work to improve your experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

I'll be around if you have any questions. 

[Nicnack87654]

Is there a fix for this yet as every time I go for a run my map is showing up as a blue square with a red dot in it. All other information is there but the map is not loading.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nicnack87654.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate the additional details and would like to confirm that our team is still working on this issue. Be sure to keep your app up-to-date to ensure you receive the quickest resolution. Thanks for your patience. 

Let me know if you have any questions.

[Diandi80]

Hi

I have now been getting a blue screen instead of a map on the app for the last week.  I use a Charge 2.  Is this still an ongoing issue?

thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Diandi80.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate the additional details and would like to advise that this issue is still not resolved, but our team is actively working on the fix. I appreciate your patience and understanding. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I'll be around if you need further assistance. 

[Ystayhome]

Any update to this issue which has starting affecting me during the past week

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ystayhome.

I am sorry to hear you're experiencing the same issue. I understand your concern and would like to confirm if you've tried the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back in to your account.

Looking forward to your response.

[Ystayhome]

Yes done that and still have the issue. I have also deleted and reinstalled the app but no difference


Sent from my iPad

[LiliyaFitbit]

Hi @Ystayhome, thank you for your reply. 

I appreciate your troubleshooting efforts. Our team has started releasing a new Fitbit app version 3.29. The updates come with new features and bug fixes and I recommend to update to that version and check if the issue persists. 

Please keep me posted, I'll be around.  

[Milo1134]

Same problem, started yesterday. 

Using a Versa 2.  

JUST UPDATED WITH THIS GOD AWFUL FIRMWARE UPDATE THAT REPLACED OUR ACTIVE MINUTES WITH THIS ZONE THING EVERYONE HATES.  

GPS has always worked fine.  did the restart thing.  

[OldManAl]

Started happening to me (again)...  it seemed the version 3.29 solved the problem but 3.30 messed it up again.