Exercise says 'not synced'

[DerrickS]

Fitbit Update 9/19/16

This issue where users experience a red "(not synced)" error next to their exercise logs on the iOS App has been resolved with the release of iOS App version 2.27. Click here to update your App if you haven't already.

Thanks you for everybody's patience while we worked this one out!

Fitbit Update 5/23

There is currently a bug where some iOS users see a red "(not synced)" error next to some of their exercise logs. Our team is aware and currently working on fixing this bug. Apologies for any inconvenience that this creates.

Please do not uninstall/reinstall the Fitbit App, uninstalling/reinstalling the Fitbit App could cause data loss.  If possible, I would also recommend logging activities on Fitbit.com until a fix is available.

[Plezant]

It's end July and issue of not syncing is still not fixed?

[jakjelstrom]

I agree. Where is the quality control?

Sent from my iPhone

[SunsetRunner]

Hello everyone and welcome to the Fitbit Forums! I'd like to start by saying thank you for the continue reports of the "exercise not synced" error. Our team is still working on a fix for this issue, @DerrickS will post in this thread once he receive mores updates.

Please do not uninstall the Fitbit App. There is the potential of losing any unsynced data if you uninstall the App. I recommend logging activities on Fitbit.com until a fix is available.

Thanks for your patience and understanding while we work out this issue.

[ColtonM]

Hi Walker12, 

I believe the cutoff to be after 60 minutes and their server application will reject it depending on server load. 

I must have lucked out during my 7am CST sync from the FitBit iOS application to the FitBit online-dashboard, because it was successful. A full day late. 

[andomar]

First: good to hear from FitBit that they are aware of this problem and that they work on a solution.

However, it really is hard for me to believe that this problem has any priority for fitbit  because it has been known for months ...

It would be nice if the pained users would get at least an intermediate info, if this problem is intermittent and/or server-side so that we do not spend additional hours trying to execute useless resyncs and restarting the app... ???

[TheFitFireman]

Don't log out of your app either as you will lose the activity as I did.

[ColtonM]

TheFitFireman, 

Thank you for the sound advice!!! Im going to add it to my above response. 

Additionally, after many, many, many attempts. I have been successful in my brute-force attempt to sync. 

I have managed to sync ALL activities that would not previously sync. 

Try and try and keep trying you all. IT WILL WORK EVENTUALLY. 

To the FitBit moderators, my friendly suggestion is to FORCE this up the ladder. This is a priority to those of us who share + utilize GPX+CSV data. 

Thank you, 

[walker12]

I contacted Fitbit via Twitter and got this response. Thanks for contacting Fitbit.

We appreciate that you contacted us via Twitter, our team has passed your case to our T2 Team and we're currently working on it. We checked with our engineering team and they have confirmed that this is a known issue and they're further investigating and resolving this issue.

We appreciate your patience with this matter. Please let us know if we can assist you further.

[ColtonM]

Walker12, 

Keep trying my man. It will sync eventually. Cummulative time spent attempting to sync:  ~2 hours. 

It will sync eventually. 

My suggestions are to pick a time of day where you think there will be the fewest amount of people using FitBit services - super late night or super early morning. 

BIG THANKS to @SunsetRunner  for recommending the BRUTE FORCE option. By repeatedly attempting to sync iOS data to online dashboard, I was successful. This took many, many, many tries. Probably upward of 75 total attempts and 2hr of time. 

KEEP TRYING EVERYONE. 

[SunsetRunner]

@ColtonM Happy to hear that works not only for me. It's not a great solution but waiting for a fix could be an option. Usually I sync after midnight and it tooks 15-20 min of brute force.

[ColtonM]

@SunsetRunner

This is my first experience with this matter.   

Previously, all of my tracked activities would immediately upload without issue. I was not experiencing any problems until my activities went over 40-50 minutes. After that, I had the "not synced" error. 

Have you noticed activities of a minute duration failing to sync? Or did you experience this error/bug with all activities? 

[SunsetRunner]

My MobileRun activities are always longer than 1hour so I cannot help to prove your idea. In my experience MobileRun never sync at the first attemp. At first the iOS app need to sync data from the fitbit (HR, steps, Kcal) and usually it tooks 3\4 sync attempts, then I start the Brute Force and as you experienced it tooks many many tries. 

[picasso66]

What is the "brute force" secret weapon? Could someone explain - I must have missed the messages on this one.

Patricia
Sent from my iPhone

[ColtonM]

@picasso66 @SunsetRunner

Picasso66,  The brute-force method is many many attempts; wiki "proof by exhaustion". 

https://en.wikipedia.org/wiki/Proof_by_exhaustion

https://en.wikipedia.org/wiki/Brute_force

Simply trying, and trying, and trying, and trying, and trying. 

Keep trying 🙂 Never quit! 

[SunsetRunner]

@picasso66 it's easy: when iOS app says not synced you try to resync, wait and if it fail you keep trying as long as it works. The worst thing is that you may need a lot of attempts.

[picasso66]

LOL ok got it. I had stopped using the tracking exercise option since it wasn't syncing. I'll try this

Patricia
Sent from my iPhone

[ColtonM]

@picasso66@SunsetRunner

Did a 32 minute cycle. It synced without my intervention. 

This function works but only within a specifc set of parameters on specific devices. 

FitBit moderators could probably fill us in on the rest. Personally, I would either 1.) keep it under 60minutes tracked activity   OR   2.) brute-force sync.

Proof of concept:

[SunsetRunner]

Has there been a fix found for this yet? This post is from awhile ago, yet I see no new information? It would be great it you could sort this out. I went on a long hike yesterday and don't want to lose the data.

[ItsTheClimb]

No fix. Long walks are not syncing.

[SunsetRunner]

I had several hikes and walks that I tracked with the app (I only have a zip fitbit) that were not synced for the last several months, same issue everyone else is describing, but for me the last update seems to have deleted them entirely. I know what days they were as I mapped them manually on runkeeper and saved the info the fitbit app would show me but would not sync. They're all just gone now, not in the app and not on the site. I did not uninstall the app, I just ran the update from the app store.

I hate logging things manually on the site as it overwrites the step data from my zip, so this experience has be questioning owning a fitbit at all at this point if I can't reliably use it.