Exercise says 'not synced'

[DerrickS]

Fitbit Update 9/19/16

This issue where users experience a red "(not synced)" error next to their exercise logs on the iOS App has been resolved with the release of iOS App version 2.27. Click here to update your App if you haven't already.

Thanks you for everybody's patience while we worked this one out!

Fitbit Update 5/23

There is currently a bug where some iOS users see a red "(not synced)" error next to some of their exercise logs. Our team is aware and currently working on fixing this bug. Apologies for any inconvenience that this creates.

Please do not uninstall/reinstall the Fitbit App, uninstalling/reinstalling the Fitbit App could cause data loss.  If possible, I would also recommend logging activities on Fitbit.com until a fix is available.

[Mahaynes]

They got our $$$ now they're gone

Sent from my Rocketship :rocket:

[Mahaynes]

I'm going back to Garmin

Sent from my Rocketship :rocket:

[SunsetRunner]

Didn't get their money's worth out of me! I have had multiple Fitbit Flex, Charge, and Charge HR replaced under warranty. They have to be losing money on me by now!!

[dafydd]

8/29 - Walk - 1:33:30 (5610 seconds) - GPS/HR/steps sync FAIL

8/31 - Walk - 1:22:50 (4970 seconds) - GPS/HR/steps sync SUCCESS

9/5 - Walk - 1:29:01 (5341 seconds) - GPS/HR/steps sync SUCCESS

9/6 - Walk - 1:30:01 (5401 seconds) - GPS/HR/steps sync SUCCESS

9/8 - Walk - 1:32:02 (5523 seconds) - GPS/HR/steps sync SUCCESS

[ColtonM]

Keep trying to sync your activities, everyone. 

Repeat, repeat, repeat. It will sync eventually. 

[Lainz]

No, retrying will not work. Believe me I spent literally hours trying to
sync the half marathon that I ran. I'm still gutted at losing that data.

[PastorJeff1986]

Besides, the point is that we shouldn't have to "keep trying."  The fitbit and app should work like it's supposed to...

[SunsetRunner]

I lost two runs last week in my troubleshooting but let one sit this week and it eventually did sync. I agree, something as simple this should not be so challenging. I cannot blame it on connectivity; I had good Wireless and at another time very good WiFi signals.

I have seen similarities. It seems that when you cross the 1 1/2 hour threshold something happens. I don't know if this is something Fitbit could change on server settings or give us a timeout setting in the app. It looks like there are just too many datapoints to sync normally.

[TheStace77]

How is this issue going?! Just did a hike on Saturday...and it did not sync, just like my 17 hikes before that have yet to sync. And like another poster mentioned, it was recorded that I did a workout in the middle of my hike. This issue has gone on for WAY too long now. Do not tell me to manually log my hikes either. That is not a solution. If I wanted to manually enter my workouts, i wouldn't have the Fitbit!

[laufmuffel]

has been fixed with the newest update. i have synced my 99 min run.

[walker12]

I installed the update v2.27 and an unsynched walk did sync. This has happened with previous updates and would be interested if new activities longer than 1 and half hours sync

[DebLee]

I just updated 2.27. All unsynced from July to last weekend have updated.

Thank you

[PastorJeff1986]

Me too!  Finally!  Thanks, fitbit.

[Jon1]

Yes, my 2hr 21minute activity synced 🙂

Sent from my iPhone SE.

[KMS1236]

My hikes from June 8 have finally synced

[ItsTheClimb]

It's only taken about 4 months but all my walks have finally synced after I've updated the app. About time too !!!!!!

[ItsTheClimb]

Finally sorted today. But why so long? Not impressed with Fitbit anymore.

[MFMauceri]

Hi, DerrickFitbit, it seems installing Apple ios 10.01 eradicates the bug.  I'm not sure why I'm telling you this instead of vice versa.  I get Apple and Fitbit aren't pals, but with a billion iPhones sold, maybe the folks there might want to factor that into their priority task tree.  

Just sayin'.

[Lainz]

Im really glad it working for you guys. Unfortunately for me the app
helpfully "cleaned up" while upgrading. This removed my unsynced runs,
including the half marathon I bought the fitbit to train for. I for one
have lost faith in the fitbit devices for anything other than basic step
tracking your walk to the shops. I will be moving to something better as
soon as possible.

[picasso66]

My map synced today from my walk but the map is still screwed up. The gps seeks to lose connection and it picks up on the map where it reconnects so it's a mess.

Patricia
Sent from my iPhone