Exercise says 'not synced'

[DerrickS]

Fitbit Update 9/19/16

This issue where users experience a red "(not synced)" error next to their exercise logs on the iOS App has been resolved with the release of iOS App version 2.27. Click here to update your App if you haven't already.

Thanks you for everybody's patience while we worked this one out!

Fitbit Update 5/23

There is currently a bug where some iOS users see a red "(not synced)" error next to some of their exercise logs. Our team is aware and currently working on fixing this bug. Apologies for any inconvenience that this creates.

Please do not uninstall/reinstall the Fitbit App, uninstalling/reinstalling the Fitbit App could cause data loss.  If possible, I would also recommend logging activities on Fitbit.com until a fix is available.

[SunsetRunner]

Thanks @rachelih92

Have moved this thread from the Flex to the iOS App section to increase the chance of getting a solution.

Your post will get more attention here.

[DerrickS]

@rachelih92 I've merged your posts into this thread where Community members are talking about the same thing.

This is a known issue that our team is working to fix. In the meantime, please do not uninstall the Fitbit App, this could cause data loss for any data that is unsynced. 

Also, any updates about this issue will be posted in my lead-in post for this thread.

[CMellow]

I have the same issue with my runs not syncing. How do I fix it??!

[PastorJeff1986]

I just downloaded a Fitbit app update on my iPhone.  Those long hikes that wouldn't sync a couple of weeks ago still won't sync.  Is there any hope?  Will those exercises be "lost," or is it possible that they will actually sync?  My regular walks--an hour or so, 4 1/2 miles--sync with no problem.  It's my 2-5 hour, 5-10 mile exercises that refuse to sync...

[walker12]

Just installed the iOS update 2.26 and same here not syncing. Fitbit are doing the tracking on the New York marathon!

[walker12]

@DerrickS Nearly 3 months at least since you saw the problem. There has been 3 iOS updates since then and non have fixed it. This may ruin Fitbit's credibility for the New York marathon

[envetscuba]

Having the same problem here. Just got my flex replaced due to charging issues, now this. Looking more and more into switching to a garmin product that will do everything I want it to do.

[Lgersib]

Which garmin did you find?

Sent from my iPhone

[Lgersib]

Which garmin did you find?

Sent from my iPhone

[rmgitzlaff]

Not sure what's up, but mine has successfully synced the past few days. My fingers are crossed.

From RMG

[Heatlander]

Same problem with iOS.Walks shorter than 8 km syncs but not longer walks.Something happened between 14th and 31st of june this Year, Before, no problem.

[sunilthakkar82]

The problem still exists...

It's been 2-3 months since it was first reported on the forums... When is the fix expected?

[sunilthakkar82]

Also if I do log the activity on fitbit.com - it changes my step count... So it's doubled...

[RedHedd]

It's been MUCH longer - Things stopped syncing back in March and they still haven't fixed it.

[envetscuba]

@LgersibThe vivoactive HR.  It does everything I want just doesn't have the waterproofness I'd like.  I'm a SCUBA diver so I'd like one device to act as a watch, track HR, track activity including swimming laps, track sleep, and act as a back-up timer for SCUBA diving.  Suunto has one coming out in September that is rated to 100m but the bettery life is only 26 hours and I'm not sure if it has HR.

[musicluvr9719]

I'm having the same issue, also iOS system - although I have a Charge HR.  I hope the bug fix is soon. This has gone on long enough... 

[Mooey27]

Me too... Currently researching Garmins as we speak.

[Kounteract]

Got a Garmin Fenix 3 HR the other week due to this fitbit issue. Love the
Garmin and the interface - it works.

Regards

Stephen Cooke
0408 777 830

[sunilthakkar82]

I've found a workaround that worked for me... don't know if it will work for everyone, but you can give it a shot.

Kill the app.
Turn off wifi from iOS settings (even if you are not connected to any network, basically disable wifi)
Open the app and try syncing the exercise.

This worked for all the ones that wouldn't sync. I also tried it with new ones and they didn't work with the wifi on and worked when it was off.

[walker12]

Didn't work for me.