Exercise tile not updating in app.

[Cluoma]

The past few days when I exercise, there is no update on the app under 'x of x days'.  The exercise is being recorded in other integrated apps, like carb managers and runkeeper, but not displayed on the fitbit app.

Moderator Edit: Clarified Subject.

[NellyG]

Moved from the Charge 3 forum. Hopefully you will get an answer here!

[MarcoGFitbit]

Hello @Cluoma, I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to see you too @NellyG, thanks for keeping our Forums organized. 

@Cluoma, I appreciate your participation in the Forums and for having taken the time to report this situation. Tell me, have you updated the Fitbit app recently? When you tap on the Exercise tile, are you able to see the information correctly? If so, I would like to suggest you the following:

• Force-quit the app, then open it again and check the Exercise Tile. If this doesn't seem to work:
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Pfsjenny5 · Accepted solution]

I have the same problem but none of your proposed solutions worked.  I’ve been taking screenshots each day this week as this problem has been going on for over a month. There are even days I’ve done the minimum activity and the next day it shows no exercise activity at all. The issues on my Charge 2 are starting to multiply. 

[MarcoGFitbit]

Hello @Pfsjenny5, I hope you're doing well, thanks for joining the conversation. 

I appreciate you have shared your experience with us and for letting me know you have already tried the troubleshooting steps I've provided earlier. Would it be possible for you to reply to me with some of the screenshots you've taken? This will be very helpful for me to check this issue further.

Thanks for your patience and understanding, if you have any other issue with your Charge 2 or if there's anything else you would like to add, please feel free to do so, I'll be waiting for your reply. 

[sdpjbp]

Having same issue with Versa 

[Pfsjenny5]

These were each day last week. I tried going from 5 to 4 days of exercise a week ago to see if that would reset, but it clearly did nothing. 

[MarcoGFitbit]

Hello @Pfsjenny5, I hope you're doing well, thanks for taking the time to reply with the screenshots requested. I hope you're also doing well @sdpjbp, thanks for joining the conversation. 

@Pfsjenny5, I appreciate your participation in the Forums and for coming back with the information requested. I understand you sent me screenshots from the activity from last week. Please note that the exercise tile (as well as the other tiles, excepting the main tile with steps, floors, distance, calories and active minutes) will only show the information for "Today", meaning that even if you swipe left to see information from previous day, this tile will not show the information from previous days. In order for me to check this further and if necessary forward the information to our team, I will need a screenshot from this week. In example, if you log exercises for today and tomorrow but the tile does not show 2 days, take a screenshot and reply to me with it, along with a screenshot of the 2 exercises (from today and tomorrow) showing inside the tile for "This week"

Thanks again for all the information provided, I'll be waiting to hear from you. 

[MarcoGFitbit]

Hello @Pfsjenny5, I hope you're doing well, thanks for coming back. It seems your latest post came through blank, would it be possible to reply again? If you're having trouble adding pictures to your post, please follow these steps. 

Thanks for your patience, I'll be waiting for your reply. 

[Cluoma]

Same. No updates available, uninstalled and reinstalled, disconnected bluetooth, etc., etc.  Today it recorded one of my workouts, but not the first one.  Seems to only like my workout when I turn on runkeeper.

UPDATE:

I've done all the removal, removed from bluetooth, no updates are available, and followed all the instructions.  It helped a little but the exercise tile recording is still not accurate.  Today, for example, I went to my 1 hr. strength class, then a 2 mile run.  The device only recorded the 2-mile run under the 'x of x days' exercise tile.  It does record the total exercise time under the minutes tile.  Seems like it only records properly under exercise tile when I use the Runkeeper app.

[Pfsjenny5]

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[MarcoGFitbit]

Hello @Pfsjenny5 and @Cluoma, I hope you're doing well, thanks for taking the time to reply and provide me more information about this issue. 

At this moment I've forwarded the information provided to our team so they can take a better look at this situation. Once I have more information to share with you about it I'll make sure to let you know through the official Forums. 

Thanks for you patience and understanding, I hope you have a great day. 

[DSC15]

I’m still having this issue with the exercise tile not updating.  Strange because the activity is being captured on the steps and active minutes.  The activities it’s missing are definitely exercise (I ran a 10k yesterday and 5 miles today both at about a 9 min mile pace) .  Again. It’s recording the activity in other parts of the app, just not the exercise tile.