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Exercises being deleted

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‎06-04-2016 18:01

‎06-04-2016 18:01

I updated my Fitbit app and now some of my exercises are deleted, but not all. Today's and then random past exercises. I've logged out, quit the app, shut my phone off, turned off Bluetooth and nothing seems to be working. It looks like it has something to do with the software since the exercises were there and then deleted after I updated the app. Help!
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‎06-05-2016 04:08

‎06-05-2016 04:08

Hi @Chavens

 

Have moved this thread from the Flex to the iOS App section to increase the chance of getting a solution.

 

Your post will get more attention here.

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‎06-05-2016 12:48

‎06-05-2016 12:48

@Chavens That's very strange. For clarification, are you able to see your exercises on your Fitbit.com exercise log?

Also, what type of iOS device are you using and which iOS version is it running (ie iOS 8, iOS 9.3, etc)?

Keep me posted!

Derrick | Retired Moderator, Fitbit
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‎06-05-2016 15:02

In response to DerrickS

‎06-05-2016 15:02

I'm running iOS 9.3.2 and the workouts are completely gone, even though they were there before I updated the app. I was having an issue with the app not syncing my workouts but I could still see the workouts and they were included on my dashboard and steps count, I just couldn't view the details

Sent from my iPhone
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