Exercises recorded in a different time and not showing data

[LizzyFitbit]

Update 4/1/2020: For anyone who is still experiencing this issue, please update your device to version 3.18. Thanks for your patience and reports. 

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Fitbit Update: 3/5

I appreciate everyone's feedback and contributions on this thread. I understand where you're coming from about not being able to log your exercises and sleep data correctly in the Fitbit app, and thanks for the steps you've tried while troubleshooting this matter.

This issue should be resolved with the next app update which is currently rolling out and should be available to 100% soon. Please make sure to keep your Fitbit app updated.

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Fitbit Update: 2/28

Hi everyone.

We're aware about the issues with the exercise data and time not being correct after syncing with the Fitbit app. Our team is currently working to identify a resolution as soon as possible to all our members. We're sorry for this inconvenience and we appreciate your patience.

Please subscribe to this thread so you can receive future updates about this matter.

Keep me posted.

[TXyogalover]

I also still am waiting on a fix. It’s been 2 weeks. Some people have been sent an update that fixed it, I have not received one. However, I can re-enter my data on the website on my laptop and that corrects it. It’s not fixed, but it’s something.

Sent from my iPhone

[Kaj414]

I deleted the app and reinstalled, then synced it. This seems to have solved my issue. 

[Mbs7]

Finally found update in fitbit in app store, and excersize data appeared, time returned to normal. Updates used to be automatic, or in the app itself...

Sent from my iPhone

[eyekwilt]

Oddly, my sleep times are correct when I first get up,but change to some arbitrary daytime hours have I enter my treadmill steps!  Guess I will go look for an update.  The times on the program in my computer have never been affected--only in the app on my ipad.

[allanlohkw]

Hi,

Please stop sending message regarding this subject as too many message in a day.

Sent from my iPhone

[BethJ6]

The new version seems to have fixed the bug (which started sometime last weekend for me) but I had to manually change the time & duration of the workouts in between.

Sent from my iPhone

[Mbs7]

I have only sent ONE message. I feel the same

Sent from my iPhone

[SunsetRunner]

Good news, after downloading the latest app for iOS my tracked walk appeared in a single screen including map, miles, pace, split times, calories burned and steps. We’re back to square one. 

The bad news is that my heart rate is still not being plotted. 
I first reported the missing heart rate during tracked exercise July 2019. 
Are there any plans to ever correct this??

[JulieL603]

Just changed from Charge 2 to Charge 3 but experienced same problems with both so I believe it’s the app. Not accurate with step/miles and I’ve already adjusted my stride data. GPS logs exercise 5 hours ahead of time so no info is logged. It was possible to log exercise manually before but now it just doubles the incorrect info instead of overriding like it used to. Also cannot edit treadmill miles that are incorrect. Please tell me a fix is on the works!!!

[Fran35]

LizzyFitbit--This seems to be working but the whole experience left a bad taste.  Why didn't you weigh in more often expressing concern and assuring us that fitbit was working on this and it would be solved soon?  We heard from you once early on and then radio silence.  We spun our wheels exchanging fix ideas that couldn't possibly work given the software problem. 

[Donnina]

So true! Customer service would not even admit that it was a software issue. They had me send back my device for NO reason so i am without for probably a week when i depend on it for health information. This is my 2nd big issue with the Versa 2 and i just bought it this past November. Really thinking about being done with Fitbit

[Ladywing]

Fix has been done but you need to edit all those entered manually and update the correct time.

Peggy

Please excuse any typos
•Sent from my iPhone•

[Babs0656]

I have an iPhone 8 running OS 13.3.1. Uninstalled and reinstalled Fitbit
app. All is running correctly now. But it took too long to get it fixed.
Perhaps better testing should be done before performing app updates.
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Moderator edit: removed personal information

[Chrissu]

Will the incorrect historical data also be rectified?

[TXyogalover]

No, only what you re-enter. It’s only a bandaid. Other people have reported that they have been able to access app updates and theirs are fixed. I have had no such luck. I’m in Texas, I’m wondering if it happens in waves. I’m about to head into week 3 of no correct data.

Sent from my iPhone

[SunsetRunner]

When attempting to log exercise using the stopwatch icon, the message “Not Enough Data Available” appears. This occurs with both two different Inspire HR devices paired to different iPad devices

[Arboga]

Updated to 3.16.1. 
..still dont get the puls registred in the app. 

Three weeks with the problems.  Starting to be VERY frustrating.  

[EdwardCSmith]

I’ve been experiencing this ever since the latest update. I log a run with my iPhone and as soon as I finish, all the data except for the time run goes to null.  No miles, no pace, no calories.  The gps map is still there showing the route, but the exercise is not logged.  This is very frustrating.  Is there an ETA on a fix?

[Ladywing]

Look in the App Store if you’re iOS user for the app.  Don’t look at the pending updates.  It should show an update after you look at the app in the App Store.  Then you need to manually change manual workout times.  They’re really not making this fix easy.  

[StevePeav]

I have app version 3.15.1(925).  I use the app on my phone with gps on and track my running.  Last three runs all announce time and distance during the run but when activity is complete the record says “not enough data available” and counts the time as six hours later than actual activity.  Mile splits and distance not logged, only total duration.