10-12-2017 15:24 - edited 01-25-2018 08:37
10-12-2017 15:24 - edited 01-25-2018 08:37
Update 1/23/2018: Thanks again everyone for your reports on this error message when updating firmware or setting up your tracker. To resolve this issue, please forget your device in Bluetooth settings. For complete instructions, please check out @Dawn126's post here. We are currently working with our team to update the error message to include the solution.
Update 10/31/2017: For those seeing this message while updating your tracker firmware, check out @Dawn126's post here on having Bluetooth forget your device. In addition, please check out this help article on troubleshooting firmware updates if you haven't already.
Hi Everyone- We're currently investigating user reports of receiving the following error: FBBluetoothErrorDomain error 18 which prevents them from updating their firmware.
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Answered! Go to the Best Answer.
10-30-2017 11:59
10-30-2017 11:59
Thanks! It worked for me too.
10-30-2017 18:54 - edited 10-30-2017 19:05
10-30-2017 18:54 - edited 10-30-2017 19:05
I began experiencing the same error message yesterday night (10/29/17) when trying to update to the latest version of the app. I'm currently on Version 12.2. The update proceeded to about 50% and then stopped. My fitbit will only display a 50% completed bar and nothing else on the screen. I have tried restarting the fitbit and it will not work. I have a Charge HR and a IPhone.
10-30-2017 22:42
10-30-2017 22:42
I have tried it for several time in iOS application. Then i kept it charged, logged in to some android device and started pairing. This works fine for me. Then sync again in iPhone. Seems fine without issues.
10-31-2017 00:15
10-31-2017 00:15
Hi,
Follow steps from Dawn126's post 306.
10-31-2017 08:29
10-31-2017 08:29
I start to see this error message yesterday, the first time that I set up my Alta. OS 11.3.0, T-mobile. I can not sync at all.
10-31-2017 14:55
10-31-2017 14:55
I went to update my FitBit yesterday. However, I was half-way through the process when I had to disconnect it from the computer and leave WiFi (my phone was still with me and I thought was still working on it, but didn't realize I needed to still have it plugged in/connected). It wasn't until later in the evening when I realized it wasn't working.
Today, I have tried to reconnect it and restart the update and am getting this error message. It won't move on from it and I'm not sure how to reset it to start hte update over. The screen shows the "update bar" halfway full, or it shows nothing, as if it's dead. What do I need to do?
10-31-2017 14:59 - edited 10-31-2017 15:05
10-31-2017 14:59 - edited 10-31-2017 15:05
Hi Everyone - for those seeing this message while updating your tracker firmware, check out @Dawn126's post here. In addition, please check out this help article if you haven't already.
Thanks Dawn!
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11-01-2017 17:31
11-01-2017 17:31
This is exactly what happened to me and it won't work and they basically told me they can't do anything to fix it...
11-01-2017 17:53
11-01-2017 17:53
11-01-2017 18:41
11-01-2017 18:41
11-02-2017 15:32
11-02-2017 15:32
Thank you Dawn!! This worked for me...
11-03-2017 04:10
11-03-2017 04:10
My Fitbit hr 2 stopped trying to update yesterday an hasn't finished... On the fit bit it's self it's still showing half updated since 3pm yesterday! An now Everytime I try to make it go further it give me the error messages on my phone an it shows that my Fitbit isn't completely charged an my Fitbit won't do anything except when I do have it on charge I can hold the button down for like 5 secs an it'll flash the green button the then stop! But other than that I don't get anything out of it! What do I do!
I count on my fitbit
11-03-2017 04:11
11-03-2017 04:11
Thank you! Thank you! This suggestion worked perfectly! All it took was one try and I’m back up and running! Appreciate the help!
11-03-2017 05:07
11-03-2017 05:07
11-03-2017 10:54
11-03-2017 10:54
My Fitbit HR was working fine until I tried to update this morning. It crashed and I tried to reset it, with help from customer support. Now it won't do anything and they basically said "sorry" but since it is out of warranty they won't replace it. It was fine until this and the update caused this crash so i am not happy about how this was "resolved". I don't want to buy a new one, even with a discount, since this was a problem created by the update. If Fitbit knew this was an issue, they should have immediately stopped telling people to update.
11-03-2017 10:59
11-03-2017 10:59
11-03-2017 11:02
11-03-2017 11:02
11-03-2017 11:07
11-03-2017 11:07
11-03-2017 14:34
11-03-2017 14:34
11-04-2017 02:02
11-04-2017 02:02
Go to your phone's settings, go to bluetooth. Select your FitBit from My Devices and then click on Forget this Device. Go to the FitBit app and try installing again. Then after the install is complete it asks to pair with your device again. Charge HR is now connected again and problem solved