10-12-2017 15:24 - edited 01-25-2018 08:37
10-12-2017 15:24 - edited 01-25-2018 08:37
Update 1/23/2018: Thanks again everyone for your reports on this error message when updating firmware or setting up your tracker. To resolve this issue, please forget your device in Bluetooth settings. For complete instructions, please check out @Dawn126's post here. We are currently working with our team to update the error message to include the solution.
Update 10/31/2017: For those seeing this message while updating your tracker firmware, check out @Dawn126's post here on having Bluetooth forget your device. In addition, please check out this help article on troubleshooting firmware updates if you haven't already.
Hi Everyone- We're currently investigating user reports of receiving the following error: FBBluetoothErrorDomain error 18 which prevents them from updating their firmware.
Actively managing your weight? Find accountability buddies on the Manage Weight board
Answered! Go to the Best Answer.
10-29-2017 11:29
10-29-2017 11:29
10-12-2017 15:47
10-12-2017 15:47
I have the most recent updates on both my iPhone 6s and Fitbit app. I had the charge 2 but returned it because it wouldn’t sync. I also couldn’t get it to synch using my laptop. It kept losing the signal so there must be an issue with the Bluetooth itself.
10-12-2017 15:48
10-12-2017 15:48
1) I purchased an Alta on 24th September and have not been able to sync, update etc since purchase.
2) Fitbit Alta
3) 11.0.2 (15A421)
4) Optus 29.0.1
This issue means i cannot use the Alta, I am ready to return it to the shop for a refund as it is 'not able to be used as intended when sold'
10-12-2017 16:12
10-12-2017 16:12
I have iPhone 6 with all current app updates. First noticed problem with syncing first week in October. Getting really frustrated and ready to return my Fitbit Blaze to shop for refund. Purchase 2017 Sydney Australia.
10-13-2017 04:13 - edited 10-13-2017 04:14
10-13-2017 04:13 - edited 10-13-2017 04:14
10/9/17 date of syncing error
surge model
iphone 6+
deleted surge from app now can't find to connect- I try daily
verizon wireless phone carriee
10-13-2017 05:06
10-13-2017 05:06
1. Today (I updated my iOS last night)
2. IPhone 7s
3. IOS 11.0.3
4. EE
Its not able to sync, telling me my phones Bluetooth isn’t on, despite my Bluetooth being connected to my Fitbit in settings
10-13-2017 18:45
10-13-2017 18:45
I first got the FBBluetoothErrorDomain error 18 today.
i am using the Fitbit Charge HR
I have an iPhone with iOS version 11.0.2
my carrier is AT&T
i tried to update my Charge HR, got the error and now my Fitbit won't do anything.
10-13-2017 22:27 - edited 10-13-2017 22:30
10-13-2017 22:27 - edited 10-13-2017 22:30
Not getting error - but not finding my Blaze anymore. iPhone 7 plus iOS 11.0.3 - Bell Canada
10-13-2017 22:29 - edited 10-13-2017 22:48
10-13-2017 22:29 - edited 10-13-2017 22:48
Not getting error App cant find my Blaze iOS 11.0.3
nevermind user error 😕😔
10-13-2017 23:09 - edited 10-13-2017 23:11
10-13-2017 23:09 - edited 10-13-2017 23:11
I have Fitbit chsrge2
I noticed yesterday morning 630am (not been synced since Thursday 830sm)
i have iphone 6s
Running version 11.0.3 now as done yesterday at 730am ish)
I’m on EE
10-14-2017 02:02
10-14-2017 02:02
Charge2
iphone 7
all updates installed won’t all day sync & can’t get message or phone call notifications
10-14-2017 10:41
10-14-2017 10:41
Few weeks ago when I was trying to update my fitbit through my work and personal computers. It has not been working since July 2017. I have the Charge HR
MacOS Sierra, version 10.12.6
Verizon
Followed the instructions but still not working
10-15-2017 04:40
10-15-2017 04:40
I’m having syncing problems as well. I have a Fitbit Flex. Problems started on 10/14/17 after I updated to i0S 11.0.3. I use AT&T. Please help!!
10-15-2017 06:49 - edited 10-15-2017 07:01
10-15-2017 06:49 - edited 10-15-2017 07:01
Over the last three days I have been unable to use the fitbit due to the FBBluetoothErrorDomainerror18.
Fault first started on 12-10-2017 (Never gone away since 😞 )
Iphone 6 version 11.03
Fitbit Alta HR (Purchased August 2017)
Network BT
It was working fine but after charging the Fitbit it went in to lockout and all I get on the screen is a series of dots set out in a diamond shape.
Cant do anything with it and it wont work, useless the way it is currently.
Tried all below items and its still not working.
-Re-booting phone
-Tried pressing the little button on the usb plug.. (if that's what you call it and does it really do anything)
-Forgetting bluetooth connection and then reconnected
-shut all programmed down and re-booted phone
-logging off and back in of the fitbit App.
-Up dated the fibit App
-Tried to replace fit bit but will not connect, gives a code on the fitbit but will not allow the phone to connect, just keeps sending a new code.
Apart from returning it to where we brought it from that's the only thing left.
Please advise.
10-15-2017 07:25
10-15-2017 07:25
I received my Ionic on Thursday. Since then, it hasn't synced sleep or HR data. 1. Last night, I was trying to reset it and received that message.
2. Ionic
3. iOS 10.3.3
4. Verizon
10-15-2017 11:29
10-15-2017 11:29
iPhone 8
blaze
O2
really annoying
10-15-2017 11:54
10-15-2017 11:54
I am experiencing the same problem after i updated my ios. Anyone has any solution to this?
10-15-2017 15:31
10-15-2017 15:31
My fitbit will not sync either I first noticed this about 1:30 this afternoon.I am currently using the fitbit one. I have the latest updates on my iphone and my fitbit. My provider is verizon. This is very frustrating. I cannot sync on my laptop either!
10-15-2017 16:04
10-15-2017 16:04
My Flex2 won’t sync today. App says my iPhone Bluetooth is not on. It is. Ios11.
10-15-2017 19:06
10-15-2017 19:06
I have not gotten this error but my charge 2 stopped getting text and phone notifications yesterday 10/14/17.
It will sync info but that’s it. I have an iPhone 8 plus (AT&T)running IOS 11.0.3 and I have the latest update from Fitbit. Everything worked great till yesterday. I have to turn phone to silent at work and depend on the notifications on charge 2 throughout the day. This is very annoying. I hope this problem is fixed very soon .