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FBBluetoothErrorDomain error 18

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‎10-12-2017 15:24 - edited ‎01-25-2018 08:37

‎10-12-2017 15:24 - edited ‎01-25-2018 08:37

Screen Shot 2017-10-13 at 12.41.12 PM.png

Update 1/23/2018: Thanks again everyone for your reports on this error message when updating firmware or setting up your tracker. To resolve this issue, please forget your device in Bluetooth settings. For complete instructions, please check out @Dawn126's post here. We are currently working with our team to update the error message to include the solution.  

Update 10/31/2017: For those seeing this message while updating your tracker firmware, check out @Dawn126's post here on having Bluetooth forget your device. In addition, please check out this help article on troubleshooting firmware updates if you haven't already. 

 

Hi Everyone- We're currently investigating user reports of receiving the following error: FBBluetoothErrorDomain error 18 which prevents them from updating their firmware.

 

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641 REPLIES 641

‎08-23-2020 08:31

In response to FBDB

‎08-23-2020 08:31

nope does not work with windows 10 wants to replace teh charge3 already registered with my account.

 

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‎10-24-2022 22:47

‎10-24-2022 22:47

1. Make sure Bluetooth is turned on
You should see the little Bluetooth symbol at the top right of the screen if you have an Android device. For iOS and iPadOS, you'll need to go into the settings to enable and disable Bluetooth. Windows users will find Bluetooth in Settings > Devices > Bluetooth (or you may have a shortcut on your taskbar). Mac users will find a Bluetooth status icon on the menu bar.

2. Determine which pairing process your device employs
The process for pairing devices can vary. Sometimes, for example, it involves tapping a code into your phone or computer. Other times, you can just physically touch your phone to the device you want to pair it with (you'll see this option with phones and devices that have NFC, or Near Field Communications, as a feature. It's commonly found on Android phones).

If you’re not sure how to pair a device, refer to its user guide; you can usually find one by searching online.

 

Hope This Works,
Peter

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