Fit Bit Set Up

[snowy92]

My mum recently was gifted a Fit Bit Versa 2 so gave her one to me. I factory reset the device and when trying to sync the Versa 2 for the first time to my phone I am having no luck what so ever. It just searches for the device for several minutes before saying try again or try a reset. Has anyone else had a similar issue and if so how was it corrected?

[SunsetRunner]

Hello @snowy92 

try logging out of your Fitbit app, force shut it be swiping up , then shut down and restart your device. Once it reloads try to again log into the Fitbit app and see if that doesn’t solve the issue.

😃 please let me know if this solves your issue.

[SunsetRunner · Accepted solution]

@snowy92 

If after restarting your device and logging back in doesn’t resolve your Bluetooth issue then try this:

• On your iPhone or iPad, go to Settings > Privacy > Bluetooth.
• You should see a list of every app that requested Bluetooth access on your device.
• Turn the switch on or off for each device.
  
  😃 please keep me updated 

[SunsetRunner]

Hello again @snowy92 

I just wanted to check in with you and see if my suggestions where able to help you resolve your issue or are you still experiencing problems