03-08-2017 13:00
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03-08-2017 13:00
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My fit bit charge 2 shows that I have accomplished 10 hours of 250+ steps per hour; however my IPhone 6 fit bit app shows that I have only accomplished 9 hours of 250+ steps per hour. How do I correct the data shown on my IPhone fit bit app? fit bit says 10 out of 14
fit bit app says 9 out of 14

03-09-2017 07:26
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03-09-2017 07:26
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Hello @Belinda3973, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community!
I would like to thank you for bringing this to my attention and for the picture you provided. Our team is aware of the issue and is working towards a prompt and proper solution.
I sincerely apologize for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track.
Additionally, if there's anything else I can do for you, please keep me posted.

04-22-2017 19:53
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04-22-2017 19:53
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Is there a date on when the fix will be released? Your statement was over a month ago and my blaze still doesn't sync with my app correctly. That is all the moderators keep saying is it is a known issue but no update

04-25-2017 17:10
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04-25-2017 17:10
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Hi Fleetguru. I e-mailed Fitbit support and all they told me is that they are working on the issue. I have yet to hear about a fix. Very frustrating.

04-26-2017 07:52
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04-26-2017 07:52
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Hello @Fleetguru, have a warm welcome to the Fitbit Community. It's nice to see you too @Belinda3973, thanks for taking the time to reply.
I understand your concern about getting this issue fixed as the hourly activity is very important for you and many people. Even though I don't have specific information about when this situation will be resolved, rest assured our engineering team is working to fix it as soon as possible.
If there's anything else I can help you with, please feel free to reply.

