10-16-2018
05:31
- last edited on
10-22-2018
07:39
by
MarcoGFitbit
10-16-2018
05:31
- last edited on
10-22-2018
07:39
by
MarcoGFitbit
My Charge 3 stopped tracking sleep, syncing. Won’t recgnize Bluetooth after working fine for one week. I have reset everything and now it won’t see the charge even though all other Bluetooth devices work with my phone (iPhoneXS). Attempted to call customer service but can’t seem to get past the login because none of their associates can speak English well enough to input my email address. This is ridiculous. I pre-ordered this device and it has been a bust so far!! It fails to track my sleep for the past 3 nights and won’t aync at all!!
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03-08-2019 02:56
03-08-2019 02:56
03-10-2019 18:09
03-10-2019 18:09
I’ve tried all of the above numerous times & nothing is working. I preordered Fitbit charge 3 & it wasn’t cheap either! What can you do to get this resolved? I paid too much money to have these kinds of problems! If you don’t fix it I’ll never buy another Fitbit product again!
03-11-2019 08:15
03-11-2019 08:15
Hello @DutchLiz, @45Nonna2003 and @gerryroll58, have a warm welcome to the Fitbit Community, It's nice to see you around @LesleyDG and @chanpky.
First of all, I apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. @gerryroll58, I have checked with our Support Team and it seems you have a case created with them already, if you need anything else, please reply them back as they will be able to assist you further.
@DutchLiz and @chanpky, thanks for letting us know the troubleshooting steps you've tried in order to solve this issue.
@45Nonna2003, would it be possible for you to let us know which troubleshooting steps have you tried so far? This will be very helpful for us to check this further.
Thanks for your patience and understanding, have a great day.
03-11-2019 10:01
03-11-2019 10:01
03-11-2019 14:29
03-11-2019 14:29
03-11-2019 16:03
03-11-2019 16:03
03-12-2019 07:06
03-12-2019 07:06
Hello @45Nonna2003, @Kaisercat and @chanpky, I hope you're doing well, thanks for coming back.
@45Nonna2003, I appreciate you have replied and let us know the troubleshooting steps you've tried so far. At this moment, as @chanpky and @Kaisercat suggested, please go to your phone Bluetooth Settings and check if your Charge 3 is showing up here. If it is, tap on it and select "Forget this device". Then, restart your phone and open the Fitbit app. Then try to sync your device by pulling down the screen.
I hope this can be helpful, give it a try and let us know the outcome.
03-16-2019 01:33
03-16-2019 01:33
I have had no trouble with my Charge3 since my son gave it to me in November. There was a recent update March 2019 and since then it won’t sync with my iPhone 7. Tried everything that has been suggested but no luck! Will keep trying but I think it had something to do with the recent update. Frustrated!
03-18-2019 09:00
03-18-2019 09:00
Hello @Karina21 thanks for joining the conversation, have a warm welcome to the Fitbit Community.
I appreciate your participation in the Forums and for sharing your experience with us. I know you've already tried to troubleshoot this issue, but would it be possible for you to let us know exactly which troubleshooting steps have you tried already? This will be very helpful for us to check this further.
In the meantime, if you haven't tried yet, please set up your Charge 3 as a new device to reset the connection between your phone and your tracker:
I hope this can be helpful, give it a try and let us know the outcome.
03-18-2019 10:51
03-18-2019 10:51
Are you kidding me? This is the most bizarre set of instructions I think I've ever seen. I tried it and got my Fitbit Charge 3 to sync with my iPhone 8 but now it refuses to sync again. I'm about done with this. I've had my Fitbit for about 2 months and I've gone through this process at least 5 times during this time. ARGGGGGGG.....
03-18-2019 11:24
03-18-2019 11:24
03-19-2019 10:10
03-19-2019 10:10
Hello @45Nonna2003 and @Tdruns I appreciate you have come back.
Thanks for taking the time to reply after trying the troubleshooting steps provided above. At this moment, I would like to suggest you to update the Fitbit app and then try to sync again. If you're still unable to sync, please let us know.
Thanks for your patience and understanding, we'll be waiting for your next reply.
03-19-2019 17:35
03-19-2019 17:35
03-20-2019 00:37
03-20-2019 00:37
03-20-2019 03:53
03-20-2019 03:53
I had similar issues of my Charge 3 working perfectly and syncing with the app fine then all of a sudden after updating the app last week I had issues with it syncing completely. I had to keep rebooting the Charge 3 to get it to sync.
I tried:
- forgetting it in my Bluetooth settings
- removing and setting up again in the Fitbit app
- updating my ios
- rebooting my phone
- disabling and re-enabling Bluetooth
- rebooting the charge 3 on the charging cable and through the charge 3 settings
Now it syncs mostly but won’t sync certain things from the Charge 3 to the app like my hours active (the 250 steps per hour), active time in the day and my sleep. I’m fairly sure it’s the apps fault and not the device because it’s syncing steps, calories and flights climbed fine.
03-20-2019 07:24
03-20-2019 07:24
03-20-2019 07:38
03-20-2019 07:38
03-21-2019 10:59
03-21-2019 10:59
Hello @Smoooosh thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Karina21, @45Nonna2003 and @Kaisercat, It's always nice to see you around.
First of all, I would like to apologize for the delay in the response. I appreciate those of you who have let us know your issue has been resolved after updating the app.
@Smoooosh, at this moment, I would like to get some information from you so we can check this further, please reply with as much information as you can:
Thanks for your patience and understanding, we'll be waiting to hear from you.
03-23-2019 03:18
03-23-2019 03:18
Oh mine is working again now. After the app update (2.9.0) it seemed to start syncing the missing items again. It took some time (like maybe a couple of hours) after the update for everything to start working but I didn’t reboot anything.
All is good now 🙂
03-23-2019 09:21
03-23-2019 09:21