FitBit Charge 3 wont sync or update.

[1664Fireman]

My Charge 3 stopped tracking sleep, syncing. Won’t recgnize Bluetooth after working fine for one week. I have reset everything and now it won’t see the charge even though all other Bluetooth devices work with my phone (iPhoneXS). Attempted to call customer service but can’t seem to get past the login because none of their associates can speak English well enough to input my email address. This is ridiculous. I pre-ordered this device and it has been a bust so far!! It fails to track my sleep for the past 3 nights and won’t aync at all!! 

Moderator Edit: Format + Word Choice

[ajadan51]

Yes, there is something you can do, fix the sync problem a stop giving the same work arounds. Do you realize how dumb this sounds? “If you get stuck during the set up process after entering the 4-digit code, please force-quit the app and start the setup process again. If this doesn't work, force-quit the app again”.

Force quit, then force quit again, really, this is laughable. We need the Charge 3 to work properly and not require us to do multiple set ups and hope it works. That was not my expectation when I bought the tracker. Whenever I sync, I never know if I will have notifications, show sleep tracking or weather. It works for a day or so and then stops working. This Fitbit tracker is a joke. I expected more reliable technology from Fitbit.


Sent from my iPhone

[LesleyDG]

Interesting reading these messages, my Fitbit Charge 3 stopped syncing last Saturday.  I tried all the stages stated below and it still doesn’t sync.  Tried it in my home computer (make Hewlett Packard), iPhone  and iPad yesterday and still not syncing.  Tried resetting it with the Fitbit help chat yesterday, went trough all the stages again , still not working .  The agent said he would escalate it and they would send me an email, turns out this morning this takes 24 to 48 hours, which isn’t good enough.  Fortunately the retailer I purchased it has said they will do an exchange and take the issues up with Fitbit.

Other than this issue I like the Fitbit Charge 3 as with other straps it doesn’t look like a sports type watch when wearing it day to day.  I also have slim wrists and other watches look oversized on me.  Hopefully the replacement will work better.

[Jackk1234]

I Have had the same issue accept the charge is not even updating it just keeps failing to update and wasted a lot of my time very disappointed with this product you need to sort out the quality as frankly its shocking.

[Jandarfish]

I have removed the device from the app and added it again, as suggested, and it now works great for me.

Get Outlook for iOS

[LesleyDG]

Hi

After going through various ways to try to sync my watch with Fitbit help it became apprent that the Bluetooth part on my watch wasn’t working and  they agreed it was a fault on the watch, therefore replaced it, so far I have not issues with this one, but will be interestesting to see if this one develops the same fault.

[ajadan51]

I did that yesterday and it worked until today, just did it again. It’s becoming a daily routine for this piece of junk. I wish Fitbit would get its act together and fix the issue or replace these devices if they are defective.

The routine is rebooting my iPhone 8, which works perfectly. Turning off any bluetooth device in proximity of the Charge 3, except for my iPhone. Forgetting the device (Charge 3) on my phone bluetooth, deleting the device from the Fitbit App. Adding the device to the Fitbit App again and pairing with the iPhone again. After all of this the Charge 3 works again, but no guarantee for how long. I am more than frustrated with this company.

[8113sally]

We FB Charge 3 owners are doing more exercise doing the synch dance and
reboot gyrations than we ever get to do at the gym bc we're spending so
much time babysitting this piece of c.

[Kaisercat]

Sent from my iPad

[Studenurseal]

I deleted my Fitbit from the app. I deleted the app from my phone and then did my setup all over again like I did when I first got my charge3. I downloaded the app again, then I loaded my Fitbit back in like it is a new device. It completed the update after two tries. It took forever but finally worked. My charge3 isn’t very old either so I totally understand your frustration 

[maiefly]

I’ve tried this more than 5 times and it still will not work. I had it working for a couple of days then stopped. When will this issue be resolved? Will we get refunds if it will never sync? 

[Studenurseal]

I don’t work for Fitbit so I don’t know if we will get reimbursed. This sure is annoying though! I feel your pain for sure!

Sent from my iPhone

[healthy2019]

How many times does Fitbit expect those who own a charge 3 to re sync or delete app and reapply, or  keep reconnecting every day.  I’ve had my charge 3 for less than 2 weeks and I’m already over it.  I’m doing all the work for the lazy people at Fitbit!!

[8113sally]

I think it's interesting that suddenly they're selling FB3 at a discount
everywhere! Those of us who paid full price should get a rebate: call it
combat pay!

[ajadan51]

If I were buying today, knowing what I know now about how bad the Charge 3 is, I wouldn’t buy one even at a discount! I’m not even sure I’d get one if it was free!!!

Fitbit, if you are listening, (which so far you don’t seem to or care about your customer’s loyalty), make things right . . . fix this unreliable product.

Sent from my iPad

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums and for sharing your feedback with us. Thanks for keeping us updated about the troubleshooting steps you've tried so far for voicing your opinion about this situation. 

For those of you who are still experiencing issues with your Charge 3 and have contacted our Support Team, please continue working with them as they will be able to provide you more options and will be handling your case from now on. For those of you who have not yet contacted our Support Team, please reply to us so we can assist you further. 

Thanks for your patience and understanding, have a great day. 

[ajadan51]

How do we contact the support team?

Sent from my iPad

[CrystalGrass]

I've been struggling since Nov 12 when my Charge 3 stopped syncing. The update continues to fail and now it is not recognized via Bluetooth after unpairing as suggested. Restarting my phone shows the Charge 3 in the Available Devices, but will not connect. I was determined to get it working today and am beyond frustrated with all the hoops to jump through for nothing!  Worse FitBit I've owned (#4). I wish I wouldn't have "upgraded."  

[markwnz]

How do we contact the support team about this issue?

[healthy2019]

1-877-623-4997

[Boodah]

My Charge 3 stopped syncing on Dec 20. I didn't really pay attention with the holidays and all. Today I tried syncing it, it kept failing. It's weird because it synced for today's activities only, but won't sync for yesterday or days before. I restarted my Samsung S8 a few times, same with my Fitbit. Still saying error. I uninstalled and reinstalled the app, still no go. I read about unpairing the device. So I tried that, too. And now, I cannot set up the charge 3 at all! What the heck, Fitbit? I spent most of the afternoon and evening trying to sync my fitbit and my phone! And there's a tracker update that I tried multiple times, but kept failing. This is so frustrating!!!