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Fitbit Alta not syncing to iPhone7 anymore

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‎11-03-2016 04:11

‎11-03-2016 04:11

My Fitbit Alta is no longer syncing with the app at all with my iPhone 7. I have tried all the troubleshooting suggestions- turning bluetooth off, restarting the Alta, checking for updates and even removed the alta to start fresh. It worked fine, then 2 days ago stopped syncing. The device itself works, and can be synced on my old iPhone 5s with no problems- so am thinking there is something wrong with the updated app? Is there a fix in the works?
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‎11-04-2016 04:22

‎11-04-2016 04:22

It's great to see you around @Elw01. Thanks for troubleshooting this inconvenience by yourself. If your Alta is not syncing with your iPhone, I recommend following our syncing troubleshoot. After these steps your tracker should sync without an inconvenience. If you keep experiencing problems, I recommend getting in touch directly with our support team. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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