11-20-2024
23:53
- last edited on
11-21-2024
06:43
by
FatimaFitbit
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11-20-2024
23:53
- last edited on
11-21-2024
06:43
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FatimaFitbit
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Hi, since the Fitbit App for iPad updated a few days ago it no longer shows daily heart rate, just tells me to wear my device which I am doing, my average daily heart rate is being calculated as well as activity minutes so heart rate must be being recorded just not shown in the updated App.
Answered! Go to the Best Answer.
12-02-2024
09:45
- last edited on
01-16-2025
08:47
by
AndreaFitbit
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12-02-2024
09:45
- last edited on
01-16-2025
08:47
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AndreaFitbit
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Changed iPhone clock to 24Hr.
Force quit Fitbit App and it ‘fixed’ it for me!‘HaPpY’ now!
Thank you ash122.
Moderator Edit: Formatting.
12-02-2024 15:51
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12-02-2024 15:51
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12-02-2024
22:41
- last edited on
01-16-2025
08:47
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AndreaFitbit
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12-02-2024
22:41
- last edited on
01-16-2025
08:47
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AndreaFitbit
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Same here. I’ve done everything.
it’s time google / Fitbit stepped in.
Moderator Edit: Formatting.
12-04-2024 08:21
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12-04-2024 08:21
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So fed up of Fitbit for ignoring this issue.
Sent from my iPhone

12-04-2024 14:09
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12-04-2024 14:09
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I don’t want my clock permanently on 24hr time, so please use this information to help you resolve the issue so that we can put our phones back to 12 hour time.
12-05-2024 05:20
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12-05-2024 05:20
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This fixed the issue for me, thank you. I can see how the software would create this issue but it seems like pretty sloppy coding to have not tested the feature on 12 and 24 hour clocks

12-05-2024 07:55
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12-05-2024 07:55
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Absolutely, hope it gets permanently fixed soon and I can go back to the 12 hour clock!
12-07-2024 00:01
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12-07-2024 00:01
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Hi! You can go back to am/pm mode after one time switching to 24hrs mode, it should work, for me it works (charge 6/ios)
12-08-2024 01:54
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12-08-2024 01:54
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As I posted a week ago the switch to 24 hour clock on my IPhone worked immediately for me and shortly after I was able to go back to 12 hours. Unfortunately twice in the last few days the daily graph on my Versa 4 has been blank again and if I scroll back over previous days the graphs each appear for a few seconds before permanently disappearing. Again switching the clock to 24 hours restores the daily HR graphs.
There still appears to be an issue between the 12 hour clock and the Fitbit app even when this ‘fix’ seems to have rectified the problem.

12-08-2024 02:07
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12-08-2024 02:07
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Watch this space.
At least they have now acknowledged it.
Sent from my iPhone
12-08-2024 04:45
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12-08-2024 04:45
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Still not fixed Fitbit 😡
12-08-2024 05:01
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12-08-2024 05:01
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Sent from my iPhone
12-08-2024 15:49
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12-08-2024 15:49
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It worked for me too but seeing as I hate 24-hour format, I changed back to 12-hour format and it still seems to be tracking my heart rate. It might disappear tonight when it starts a new day at midnight but I’m hoping it won’t. Fingers crossed! Thank you!

12-08-2024 16:46
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12-08-2024 16:46
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Unfortunately heart rate graph disappeared again once it passed midnight. Force-shutdown the app, changed my time back to 24-hour, went back into the app and it’s back again. Changed my time format to 12-hour again and the heart rate graph is still there so will obviously have to do this every morning until Fitbit get their finger out and fix the glitch… if that ever happens 🙄

12-08-2024 16:48
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12-08-2024 16:48
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It’s been 3 weeks now. Any sign of this issue being resolved?
12-16-2024 04:36
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12-16-2024 04:36
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I’ve had the same issue for several weeks now. I’ve tried the ‘best answer’ changing to 24 hr clock but it didn’t work.
Fitbit do no more than acknowledge it’s an issue and say it has been escalated. But no solution. Very frustrating. 😬
12-16-2024 04:52
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12-16-2024 04:52
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Sad to hear this.
I’ve changed to 24hr clock, then reinstalled an app and made a reboot for my Charge 6 (last one I think doesn’t make sense) All visual charts of HR are available after, moreover, I’ve turned back my Charge 6 to 12hrs. Still everything is ok.

12-27-2024 03:18
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12-27-2024 03:18
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Well I'm amazed. I have been suffering with the same issue using an iPhone SE 2nd addition. I had my iPhone on 12 hrs clock and just force quit the Fitbit App, went into setting on my iPhone and then swapped to 24 hour clock. Reopened the Fitbit app and swiped down to resynced with my watch (a Sense) and all of the data is magically now being shown. Thanks for the help and advise. Really didn't think that was going to work but it did
12-27-2024 10:39
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12-27-2024 10:39
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Woah!
Although I tried it previously, I’ve just done it again as you described and the graph is back 😵💫😵💫😳😳
12-27-2024 12:15
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12-27-2024 12:15
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I still wish they’d sort it out though, as I don’t like the time on my phone being in 24-hour format 😭
