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Fitbit App won't check on firmware version updates

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‎03-25-2024 06:59 - last edited on ‎03-27-2024 07:52 by Fitbit Moderator

‎03-25-2024 06:59 - last edited on ‎03-27-2024 07:52 by Fitbit Moderator

My app will not complete its check on new firmware. It just shows the diamond dots. My charge 5 firmware is outdated. I have 188.58 firmware

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎03-25-2024 08:01

‎03-25-2024 08:01

Had to delete app. Lost old data. Reinstalled. Works now.

View best answer in original post

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2 REPLIES 2

‎03-25-2024 08:01

‎03-25-2024 08:01

Had to delete app. Lost old data. Reinstalled. Works now.

Best Answer

‎03-27-2024 08:04

In response to Jimmac18

‎03-27-2024 08:04

Welcome to the forums, @Jimmac18.

Thanks for sharing these details, and letting us know what worked for you. I'm glad you were able to check the firmware update of your Charge 5 and I'll mark your post as the Best Answer to help other members who might have a similar question.

Let me invite you to visit our Health & Wellness board where you can make new friends and start your own topics. Have a great day!

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