01-06-2018
11:29
- last edited on
01-08-2018
06:20
by
MarcoGFitbit
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01-06-2018
11:29
- last edited on
01-08-2018
06:20
by
MarcoGFitbit
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Is anyone having any issue's syncing there Blaze to IOS devices today? Mine hasn't synced since midnight.
Moderator Edit: Clarified Subject.

01-08-2018 06:25
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01-08-2018 06:25
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Hello @Chambers89, have a warm welcome to the Fitbit Community, it's great to have new faces around.
Thanks for bringing this to my attention, which model of iPhone/iPad are you currently using? Which OS version is your mobile device running? Have you restarted your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen lately? If so, I would like to suggest you the following:
- Go to the Bluetooth settings on your phone, then check if Blaze is on the list of paired devices; if it is, tap on it and select "Forget this Device"
- Restart your phone.
- Go to the Fitbit app and try to sync your tracker again, if you receive a pop-up asking you to pair your tracker with your phone, tap on Pair and let the tracker sync.
If the Blaze is still not syncing correctly, my best recommendation would be setting up your tracker as a new device to reset the connection between the tracker and your phone. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
- Remove the tracker from the Bluetooth devices again.
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

