Fitbit Blaze not syncing.

[Araia]

I have an iPhone 6 (iOS 11.3) and went abroad for a weekend. The Fitbit app couldnt refresh after i left Sweden (where I live) and haven't since then, even though I've been home now for a couple of days now. I still get notifications from other apps. 

Never had any problems with the Bluetooth pairing before and had my Blaze for almost a year now. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Araia, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. Have you restarted your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen lately? Have you restarted your phone as well? If so, I would like to suggest you the following:

• Turn off the Bluetooth on your phone for 15 seconds, then turn it back on and try to sync. 
• Make sure you have a strong WiFi and that there are no other Bluetooth devices around, then try to sync again.

If your tracker is not syncing, my best recommendation would be setting it up as a new device to refresh the connection between your tracker and your phone. Don't worry, none of the information previously stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Rick_W0]

Thanks this worked a treat.

[MarcoGFitbit]

Hello @Rick_W0, thanks for joining the Fitbit Community, I appreciate you have taken the time to let us know the troubleshooting steps provided were helpful for you, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!