Fitbit Charge HR Won't completely Sync

[Aurora627]

My Fitbit charge HR begins to sync, gets halfway through, then stops syncing. I've turned off blue tooth, rebooted my phone.
Any other suggestions?

[Dconwa]

I called tech support yesterday because my wife's charge hr won't finish syncing to her iPhone. Tried reset, remove app, logout login, remove device add device and it still will not sync. Also tried it on my iPhone with the same result. It did sync to my laptop after about 10 minutes when I was on the phone with tech support. Tech support said to just sync to my laptop going forward. I said my wife wants to use her iPhone to sync. Tech support said that's what they've been told to tell users. Just sync to your laptop if that works. Clearly defective. I have had no problems with my charge he syncing to my iPhone. I was hoping for more helpful tech support.

[ECmar]

Seems as though this problem has been going on for months now and I would really like to know what Fitbit is doing to fix it.  I bought this product to monitor and keep track of my heart rate when I excersize and it won't synch any of the data--and trust me, I've tried all the "fixes" offered to me by the website.  I didn't spend over $100 to get a pedometer, and that's basically what my Fitbit is to me right now.  I am incredibly unsatisfied with this product as it is currently, and, while the website says they are working on fixes, I somehow don't believe it.  

What is being done?  Will I ever actually get to use my Fitbit?

[Dare978Devil]

Hi ECMar,

Please see post number 50 in this thread.  I have now used that series of 4 steps to fix 3 different Fitbit synch issues, and all are synching normally now.

If you still have issues after completing the 4 steps, you can Hard Reset your iPhone.  That will not cause any data loss, it will remove the apps you have running from cache and reload them.  Hold down the HOME and POWER buttons for 10 seconds until your device tells you it is shutting down.  Wait for the shut down to complete, and then start it up again.  Make sure Blutooth is running, and then go into the Fitbit app and choose Remove this Charge HR (or whatever model you have).  Then choose Set Up a Device, and that will generate a new Blutooth pairing key.  It should sync without any issues from that point on.

[Dconwa]

Daredevil was right. I tried the hard reset on my wife's iPhone and then removed the device and added it back. It took about 5 minutes of "finishing up" but it then synced to the iPhone. Looking forward to seeing how long it continues syncing to the iPhone.

[Jon1]

I've just had this same issue occur.

Our fitbits have been working fine; and then my partners fitbit charge hr went abit low on battery. We managed to charge it up intime; but since then; it's been unable to sync.

Now we're stuck on the endless loop of "Finishing Up..."

Fitbit, there seems to be a pattern here... How bout some escalation to level 3 support rather than forum do-gooders.

[sticklerwoods]

I spoke with them today via phone. Apparently its a software issue with the app on iOS and Android. They are working to resolve it but didnt give me a time frame.

[Jfng]

Yea I tried everything again on my end to do the sync.  Still doesn't work.  It's now just an expensive pedometer.

I wish there was a way to get my refund for this piece of crap.

[Dare978Devil]

Try the hard reset (post number 63 in this forum).

[DerrickS]

Hi @Jfng, @ECmar, & @Jon1,

I'd recommend steps 1-4 mentioned in my previous post. This should help you out, but if for some reason it doesn't, force quitting the App and reopening it should initiate a sync.

You can force close by: rapidly double tapping the iOS home button > swipe left until you see a preview of the Fitbit App > and then swipe up on the preview to force close.

@boymom19 All of the conversation and troubleshoots mentioned here are specific to iOS since the thread is in the iOS forum. I'd recommend checking out our Android forum, specifically this thread for further assistance. 

[waterskiergal]

My fitbit has been syncing and never finishes. I've tried everything. It's so annoying. This is my second one as the first had issues and I was issued a replacement. I wish I never opened it. It's not worth the aggravation. I do NOT recommend the fitbit to anyone.

[Gretchen8it]

I tried what Cajanqt88 suggested, make sure you give it a lot of time to finish up, took several minutes, and I mean several.  Finally fixed it all for me.

[PaulRodrigues]

I have a Charge HR and the syncing starts when I launch the App on my iPhone. But when the phone turns off when left alone, the syncing stops. For a continuous syncing, I have to constantly touch the screen on the App to prevent the phone from turning off. Is there a way to allow the syncing to carry on without having to continually keep the App on the screen?

Has anyone complained about the charging cable connector, how it comes off too easily from the Fitbit? Is there a fix for this?

[mc110]

I had the same problem with my Surge (sync to iPhone was hanging part way through). As recommended by Cajunqt88, removing the device from the fitbit app on the phone, then adding it back, resolved the issue.

Previously tried other steps such as resetting the Surge, quitting and restarting the app, switching the phone bluetooth off then on, ... but all failed to resolve the problem.

[PaulRodrigues]

Hello mc110,

Thanks for your reply. What happens is, with no action on the phone while it is syncing, the phone goes to sleep and the syncing is suspended. So you have to keep touching the screen from time to time to keep the phone "awake" and allow the syncing to proceed without disruption. I will try your suggestion, to delete and reinstall the App. Thanks.

Paul

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[KathleenAC]

The only solution for me. Thanks!

[jrtelljohann]

Dare978Devil must know what he is talking about:)  It just so happens I had all the same problems everyone here had and had tried uninstalls, reboots and all the other fixes possible given to me by fitbit.  I had even let my fitbit lie dormant for 6 months thinking it was a lost cause.  I figured I would give it one last shot and came up with the same problems.  Only syncing halfway, wrong clock time and not being able to update.  I noticed that I was manually having to pair the fitbit to my iphone by bluetooth.  It wasn't doing it automatically and for some reason it was taking many, many tries.  I also noticed the bluetooth icon blinking every once in a while if I watched it like a hawk and sure enough, when I would check the fitbit it wouldn't be paired any longer.  I deleted the fitbit from my phone app just like cajunqt88 recommended and as soon as I got my phone to refind it, the update took off and only took about two minutes to complete fixing all the issues as it went.  I don't know why so many people seem to be having problems with wonky (corrupted as he put it;) bluetooth, but it seems to have been my problem and hopefully that's all everyone else's is, since it's any easy fix!

[MarcoGFitbit]

Hello @jrtelljohann and welcoem to the Community!, Hello everyone as well, I hope you're doing well. 

@jrtelljohann I would like to thank you and thank all the people who replied back indicating the issue has been resolved on your end. I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. Happy steppng! 

[jrtelljohann]

Update: Later in the day I noticed my Fitbit was still having problems connecting to my phone so under settings and Bluetooth I deleted the Fitbit and made them re-pair again that way also and ever since even my Fitbit has synced all day and night just like it's supposed to.  Hope this helps everyone!

[MarcoGFitbit]

Hi @jrtelljohann, welcome to the Community, it's great to have you on board! 

Thank you for letting me know the exact steps you've performed to make your Fitbit tracker sync again. I'm sure these steps will be very helpful for many people. 

In case you need anything else, feel free to reply! 

[M.Craig]

I had this exact same problem.  My Blaze seemed to connect and would start synching, the progress bar on my phone (iPhone 6s+) would go half way then stop for a few seconds, then it would start all over synching from the beginning.  Wash, rinse, repeat.  I did everything in the troubleshooting tips, but the problem continued: I stopped the fitbit app, I rebooted my phone, I reset my Blaze, I turned bluetooth off and on, all to no avail.

      For me the final solution was to remove the fitbit app, reboot the phone, then re-download the fitbit app from the app store and re-install.  After that, the Blaze started synchronizing properly.