Fitbit Flex 2 app keeps asking for update

[westmainmusic]

Hi! I just received my new Fitbit Flex 2 yesterday. Since then, I have been prompted four times to update the app on my iPhone before I could proceed. It gives me an option of now or later, and says it may take up to ten minutes to complete. It really only takes about ten seconds when I hit "now" but is this normal? Thanks!

[MarcoGFitbit]

Hello @westmainmusic, have a warm welcome to the Community!. 

Have you been prompted to update the app or your tracker? The message indicating the update will take up to 10 minutes generally appears whe your tracker is updating. This is perfectly normal. When it comes to the app, our development team is constantly releasing updates but these updates will be available on the App Store, the app will not ask to update. 

If you're asked to update your app or your tracker again, I would appreciate if you could reply with a screenshot of the message you're receiving, this will be very helpful to me to investigate this further. 

I hope this information had been helpful, keep me posted in case you need anything else!

[Hkat]

I have the same problem. I received my Fitbit flex 2 on December 25 and it has asked me to update maybe 5 times already. Also the battery life is more like three days. 

[Hkat]

I just read I can turn of the swim settings and get a little longer battery life but the app crashes when I tried to click swim settings. 

[westmainmusic]

Hi Marco, this is the prompt I keep getting.  

[Hkat]

That is the same one I am getting. 

[eganfo]

I get this exact same message 4-5 times a day when the Flex 2 syncs with my iPhone. It's a tad bit annoying. 

[giovanniclean]

Same...getting this message every other time I open the iOS app. I proceed with the update, the screen with the loading bar progresses pretty quickly, then it goes away. Keeps coming back though.

[fitchris2]

Same thing with my wifes Flex 2 she got for Christmas..

[fitchris2]

Not normal. Uninstalled and reinstalled the app and tracker. Keeps asking to update the tracker when the app is opened..

[WendyA]

I read through this thread and have the same problem. With the same notifications. I have uninstalled and reinstalled app. I have reset Flex 2. Same issue.  Multiple times a day I am asked to update. And it never seems to finish.

[Buttertubs]

Add a "me too" from me. Version 24.27.2

[giovanniclean]

I was able to fix the issue by logging out of the Fitbit app, doing a soft reset on my iPhone (pressing and holding the power and home putting simultaneously), then signing back in.

[Leachfamily3]

Thanks!! I just tried this 😃

[carolt33]

                                    Soft reboot did not work for me.

[RQQ5]

Exact same for me. Same version info as well. 

[Indyshark]

Same for me - This has been going on for about 4 weeks.  I will try the reset of my phone, but I am not holding my breath.

[sdurel71]

Me too..  I'm having the same issues!

[pamEcake]

                                     OMG finally someone with the same problem I have. I have called FITBIT Chatted and basically no one can tell me why this is happening. Its a constant loop of update, the error message and then update again. Sometimes my tracker with sync with my phone but for the most part not. I have Flex, but the sam error over and over. 

[Indyshark]

As anticipated, I tried the reset.  Just like agreeing to the update, it works for a few hours.  Disappointing.  I'm sure Fitbit could have a patch for this.