01-02-2017 12:44
01-02-2017 12:44
Hi! I just received my new Fitbit Flex 2 yesterday. Since then, I have been prompted four times to update the app on my iPhone before I could proceed. It gives me an option of now or later, and says it may take up to ten minutes to complete. It really only takes about ten seconds when I hit "now" but is this normal? Thanks!
Answered! Go to the Best Answer.
01-25-2017 09:53
01-25-2017 09:53
Keep having to update every time I use the app
01-25-2017 10:09
01-25-2017 10:09
01-26-2017 19:24
01-26-2017 19:24
App is still asking me to update virtually every time I pull up the app -6-7x per day!
01-26-2017 20:29
01-26-2017 20:29
01-31-2017 07:55
01-31-2017 07:55
Fitbit released version 2.32 of the iOS app on January 30th. So far this version has not prompted me to update the Flex 2, but I would like to see some additional feedback from other forum members.
@MarcoGFitbit Can you check the Engineering Change Log for this app release to see if this issue was addressed?
02-03-2017 15:34
02-03-2017 15:34
@RobertGJr I can confirm that this problem was fixed with the release of Fitbit iOS App version 2.32.
If you haven't already updated your iOS App, click here to be redirected to the iOS App Store.
02-04-2017 09:03 - edited 02-04-2017 09:04
02-04-2017 09:03 - edited 02-04-2017 09:04
I have tried every fix mentioned here and my fitbit app still constantly says my device needs to be updated. What next? Can I send it in for a replacement? @DerrickS
02-04-2017 09:45
02-04-2017 09:45
02-04-2017 10:16
02-04-2017 10:16