Fitbit One. - Fitbit Community

Join us on the Community Forums!

Community Guidelines

The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
Learn the Basics

Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.
Join the Community!

Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Fitbit One.

Replies are disabled for this topic. Start a new one or visit our Help Center.

Grandmaof9

11 0 14

I have been a Fitbit One owner/user for years. I feel naked without it. In September it died, in the washing machine. I immediately went to Fitbit and ordered another One on Sept. 29th. I have had nothing but trouble since it updated. I use iPhone and iPad. The battery won't stay charged and it won't sync most of the time. I have tried all the 'hints', nothing has worked. Hoping for solution I have been checking online to discover they are doing away with the One😡. I paid full price less than 60 days ago and was not told at ordering they would be discontinuing it. I WAS a loyal Fitbit customer. I have talked so many people into buying the One and given them as gifts. Fitbit you have let me down.

Young Grandma of 11

Best Answer

1 REPLY 1

ACG

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

2697 121 952

Hello @Grandmaof9

Email them as you may have a faulty one.

They usually send you a replacement with no questions asked.

http://help.fitbit.com/?cu=1

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions

>Contact

Best Answer