Fitbit Versa won’t sync

[SophieRaven]

Hi

for nearly 2 weeks now I’ve had trouble getting my Fitbit Versa to sync to my iPhone. I have spent ages on instant chat to Fitbit to try to fix the issue and was told that it is a problem since iOS was updated and that the Fitbit app will be updated soon and that should resolve it. The Fitbit app was updated 18 hours ago and now I can’t get my versa to connect at all. What can I do now?

Moderator edit: subject for clarity

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

[SophieRaven]

I have an iPhone which is on the list. I’ve tried all of the troubleshooting suggestions and I’ve spoken to Fitbit customer support and they were unhelpful 😕 

[SophieRaven]

An update for people experiencing the same issue: 

after contacting Fitbit on their instant chat help feature and going through all of the troubleshooting suggestions they have decided to replace my Fitbit Versa as it is within the warranty. Still have not been able to fix it at all. 

[Andrea290980]

Me too, thought the update would resolve but it hasn’t 😭

[Andrea290980]

Did you have to go through the chat to get to this?

[SunsetRunner]

Hi everyone, it looks like many customers are having syncing issues across the forums right now. I contacted Fitbit CS on chat, and they said that their engineers are aware and actively working on the issue. They recommended to try again in a few hours. 

[Andrea290980]

Thanks hopefully we will all be fixed soon!!

Sent from Yahoo Mail for iPhone

[SophieRaven]

Yeah I had to go through the instant chat to get to that solution and i has to try a few times. Your watch needs to be within warranty

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. 

Thanks to all for the efforts to resolve the issue with syncing your devices and sharing your experiences. I understand that this can be very frustrating and appreciate your feedback since this helps us to keep improving. Our team is currently reviewing this issue. I recommend making sure the Fitbit app and your phones are up-to-date.

Please also try the following steps:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device

You can confirm the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

I appreciate your patience and understanding while we work to improve your experience. 

@Odyssey13 thank you for your support!

If you continue experiencing difficulties with syncing, please let me know your OS for us to investigate further.

Please keep me posted, I'll be around.