Fitbit app 3.3.1 crashes when editing voice cues

[Skottee7471]

with the latest update i have not been able to change the time cues for running.  i go in to reset it but the app just crashes and nothing has changed.  i tried changing it on this page and seeing if it would sync up but it doesnt

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@meganph, welcome to the Fitbit Community! It's great to have you here!

Let me help you with your exercise notifications crashing when changing the distance and thank you for reporting this. The team is aware of this issue and hopefully they will find a solution soon for all users. I appreciate your patience in this matter.

Let me know how it goes.

[debeso]

Yes, that does help! 🙂

Wow... thanks for the links, the more this is vocalized on the forum (the new iOS flaws) the sooner they take action in fixing it I hope

Sent from my iPhone

[SunsetRunner]

AB! Oh my goodness! You are correct! I’m upset with myself for not figuring that out, too.
From what I’ve been reading (threads) people seem to hate the new dashboard/app layout. Please reconsider making the changeover until more bugs have been resolved. Read the Dashboard threads.

[SunsetRunner]

Hi debeso, I’m glad that helps.  As far as getting any help, please read the post above, from Abrynes. :,(

[SunsetRunner]

Thank you! I’m glad they know and that they are working on it.

[cwjordan]

Thanks for the responses, I'm glad I'm not the only one.  I hope they fix it soon.  

[Gramps849]

Here the latest from tech support...

After checking our records, we could see that we have received reports about voice cues crashing. We’re aware of it and are working to identify a resolution as quickly as possible. If you are experiencing other issues with it, let us know to further investigate. 

Looking at the other messages with other issues, it looks like the update is a mess. This may taking longer than they first indicated.

[gharper]

The same this happening to me and my wife’s app. Very frustrating. And the online help seems to have no clue how to fix it 🤦🏽‍:male_sign:

[shanon0308]

This is happening to me as well

[shanon0308]

I’ve already tried these steps and the issue is the same. I am going to the Exercise tracker. Trying to get the voice cues to alert me at .5 miles instead of 1. It used to do this with all previous versions but since the update it has not. I select .5 and then back, then the app closes on its own

[AmeliaBo]

I have Same problem 

any solution yet?

[Gramps849]

No still waiting.

[Hatmama]

Has this question been resolved yet? I've been having the same issue on my iphone X for the last week. My voice cues have always been set at .5 and I noticed that I wasn't getting them so I checked the app and found they had been changed to 1 mile. When I try to change it back the app crashes.

[jp2533]

No - no solution yet.

[Hatmama]

I did update my app to the new dashboard about 2 or so weeks ago (though I was leery) and I am still experiencing the voice cue issue that many others are as of just recently. I first noticed it about a week ago and every time I have tried to change it back to the .5 mile cue the app closes out. 

[debeso]

Yes. For clarity’s sake I am having this issue in app updated via AppStore. Auto set my app to the new interface 😞
The 0.5/1.5 mile settings appear to ‘crash’ the app in any configuration

Sent from my iPhone

[LizzyFitbit]

Hi @Skottee7471, @JordanianRiver and @GText. It's good that the community is growing! @Rich_Laue, it's always great to see you here, and thanks for your help. I'm sorry for my delayed response.

Thanks for bringing this to my attention, as well for the steps that you've tried. I understand how helpful is the option to change the cues details and our team is aware of the currently Fitbit app's behavior. They're working to identify a resolution as quickly as possible. While I don't have a time frame for the fix, be sure that this hasn't gone unnoticed.

If you have another question, feel free to reply back.

[LizzyFitbit]

Hi everyone. Thanks for participating in this thread, and I'm sorry for my delayed response.

I appreciate all of you for taking the time to bring this to my attention. I understand how important is to have the Fitbit app working correctly, and I'm sorry that you've had this experience. Our team has received feedback from the Fitbit app crashing when editing your cues. They're working on this situation to bring a solution to all our users. While I don't have a time frame when the fix will come, your comments will not gone unnoticed.

Don't hesitate to reply back if you have another inquiry.

[gharper]

Thanks for the response. One quick question. Are they ever going to look into adding a .25 mile cue like other run apps?

[drdl]

Apple is interfering with FITBIT app.

I set all day sync then the next day it is turned off!

I have to forget blue tooth device and pair again EVERY DAY!

Apple must stop interfering with FITBIT!

Also .5 mile and 1.5 mile voice cues are disabled!!

Gee, thanks Apple !##!

Just leave our Fitbit community out of your plans for world dominance 😞