Fitbit app - can't download

[Laragh]

Hadn’t used my Fitbit in a while so recharged it but app already on phone not working as if it had to be downloaded again, tried this, wouldn’t download. Deleted  app and tried to get it on App Store but it is greyed out and can’t download it. Everything worked fine weeks ago. I have iPhone SE, with iOS 13.4.1

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Laragh.

I appreciate your participation in the Forums and sharing the issue you're experiencing with downloading the Fitbit app on your iPhone SE. Thanks for trying to resolve this, I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

Let me know if you have any questions. 

[Laragh]

Hi,

I tried to reboot my phone as per advice of support but still didn’t work,
can’t get Fitbit app downloaded again as it is greyed out the whole time.

Regards

Laragh

[LiliyaFitbit]

Hi @Laragh, thank you for your reply.

I am sorry to hear the issue persists. I appreciate your efforts and recommend checking if you have the latest version of the App store and if you have enough space for apps.

You may also try doing the following - on your iPhone go to www.fitbit.com/setup, you should see a link that directs you to the Fitbit in the App store. 

Let me know how it goes, I'll be around.