Fitbit app crashes with new app update (3.39) when using an iPad

[xJennKAx]

With the recent update, my first generation Versa takes longer to sync and the app just doesn’t work- I’m not getting sleep scores, I can’t view any of my information. 

Moderator edit: subject for clarity 

[PaulaCWest]

You make me laugh, Kermit! 😂 

[christieo]

When will I get the update?

Sent from my iPad

[SunsetRunner]

@christieo about four days ago it came out open the app from the download page and it should show you a update for the Fitbit app or at least it did for on my apple app download page for apps. 

[PaulaCWest]

😂 😂 😂 

[christieo]

I didn’t get the update yet, but hopefully soon. No access to account, app crashes

Sent from my iPad

[christieo]

Thank you, I will try that.

Sent from my iPad

[timetravelgirl]

3.39.1 is in the app store

[radar_gal]

DH has Versa 2 and I have Versa 3. App freezes when we access it, but we can see sleep scores. 

[LenoraK]

I decided to delete the app and reinstall. That appears to have solved the problem. Why installing the update didn’t fix it, I don’t know. So if you installed the update and are still having trouble with the Sleep freezing, I recommend the delete and reinstall method. Fitbit, please do a better job of testing updates.

[Doyleychris]

My sleep data is displayed on my Dashboard but when I tap to view the sleep info in detail it takes me to the sleep log screen then freezes. This happens on iPhone and iPad.

Seriously annoyed with this and the length of time it’s taking to fix

[krhay1]

Sleep score crashes, using a current up to date iPhone. When you tap the sleep score, it goes to the page and then it won’t let me see my sleep activity. Then when I try to go back, nothing. Close the app, reopen the open, and then it’s a blank white screen.  Close the app again, reopen and start the entire cycle again with the same results. 

[christieo]

It didn’t work for me, delete and reinstall 😞

Sent from my iPad

[Tlcbw]

My phone and app were both already updated. I also uninstalled and reinstalled my app and that seems to have done the trick. It’s certainly worth a try if nothing else is working.  Good luck everyone. 

[KerieL]

Same here. I deleted the app and reinstalled it. Seems to have worked.

[Wegottafly]

Was all of the data transferred to the new app when you reinstalled? I’m on a roll of over 120 days at 10k steps per day that I don’t want to lose
Thanks


Sent from my iPhone

[Doyleychris]

Hi, Yes it does reload all your previous data from the Fitbit servers (and the App does appear to work properly again)

[Tlcbw]

Yes, your information is stored with Fitbit so it all repopulates when you re-install the app. I have done this several times over the years to try to fix various issues and have never had a problem with it. I did this to fix the sleep screen hanging and it worked for me. 

[dl19]

I deleted and reinstalled the app and it seems to have fixed the problem for me. Fingers crossed that it continues. Also, all my data was reloaded automatically. Hope this helps. 

[LiliyaFitbit · Accepted solution]

Hi everyone, thank you for taking the time to share your comments and experiences. 

I am glad to hear that the issue with the Fitbit app crashing on iPads seems to be resolved with updating the app to version 3.39.1 or deleting/reinstalling the app. I appreciate your time and feedback. 

If you're experiencing the issue with the app crashing when accessing the sleep tile, please keep an eye on this thread for updates. We will be closing this thread for further feedback. 

See you around.