Fitbit app crashes with new app update (3.39) when using an iPad

[xJennKAx]

With the recent update, my first generation Versa takes longer to sync and the app just doesn’t work- I’m not getting sleep scores, I can’t view any of my information. 

Moderator edit: subject for clarity 

[Bobbiescat]

I updated to 3.39.1 this morning...Success!...I logged off Fitbit, went into App Store, downloaded Update for Fitbit, logged back into Fitbit, now can access Charge 2 and Fitbit tiles under Account.

[Daveleeander]

My iPhone is also very slow responding. Took it 20 seconds to go from main
screen to sleep details, then another 20 seconds to register the details.



D

[LenoraK]

I updated to 3.39.1 this morning. No change. Clicking on sleep tile brings up sleep screen but can’t click on > or Back. Still need to quit app. iPad mini iOS 12.5.1, settings says up to date.

[MClapper]

Hi Kate. App crashes on iPhone XSMax on iOS 14.4 (Versa 2 watch) once I click into the sleep tile from the Home Screen. It freezes completely and have to exit the app completely to go to other areas of the app. Has been since the update. I am not a premium subscriber. 

[nantar]

Same here, I just downloaded Fitbit 3.39.1 on my iPad and now I too can access my Versa 3 and and the app does not crashes anymore. Thanks Fitbit (finally).

[Kermit-The-Frog]

@LiliyaFitbit 

It took a significant inconvenience for me to squeak about the app.

From others’ comments, the update doesn’t appear to have fixed their issues.

For me, it’s still a little sluggish, but that could be for reasons beyond Fitbit’s control.

Most importantly, it works again.

Thank you.

[christieo]

How do you request an update? I still can’t get into my alarm or clock faces etc

Sent from my iPad

[christieo]

Yes, same here but 3/2/21

Sent from my iPad

[SunsetRunner]

I updated my Sence and now I have access to my settings on my iPad Pro at last. 

[LiliyaFitbit]

Hello all, thank you for the updates in this thread. 

I am glad to hear some of you see improvements. Thank you for sharing your comments and experiences as this will help our team to continue working on the issue. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I apologize for the inconvenience, your patience and understanding while this is resolved is appreciated.

[kmamd]

Still having problems with sleep portion of app on iPhone 6S.  Very slow to respond.

[Axel47]

Go into your iPad updates and pull down the screen to check for updates.

I just updated to the latest app version and it seems to be fixed.

Sent from my iPad

[jasmineinbloom5]

I did not have an 'update' on my iPad.  So I logged out of the fitbit app and then deleted the app from my device.  Then I went to the app store and reloaded/downloaded the app to my iPad.  Logged back in and I can now go to the account/charge 2 screen without the app crashing.  The new updated did not show up in the usual way.  If not for this thread, I would not have known there was an update.

[BrettSFO]

I am having the same issue

[StephHo]

I am using iPhone XS iOS 14.4.1; I have a inspire HR. The app freezes when I click onto the “sleep score” tile, however am able to navigate other parts of the app if I do not click “sleep score”

[bradyo]

Thank you. The latest update (3.39.1) fixed the problem for me! I can once again sync my Fitbit with my iPad.

[BrettSFO]

I deleted and then reinstalled the app and so far it seems to have solved the issue.

Sent from my iPad

[ElwyAli]

IOS - Fitbit CHARGE 2 and CHARGE 3 ->  Fitbit app on IPAD fails when selecting the FITBIT devices from the ACCOUNT menu.  It simply disappears and must be restarted.  This prevents setup adjustments such as clock face, etc.  

[KerieL]

Hi. I just downloaded the update and my app on mobile ios crashes on the sleep history page. Suggestions? Thank you! 

[Kermit-The-Frog]

@KerieL 

First I followed suggestions made in this thread:

- logged out of fitbit

- logged back into fitbit

*** checked to see if that fixed things ****

- turned the phone off

- turned the phone on

*** checked to see if that fixed things ****

- Did the hokey-pokey and turned myself around.

- logged out of fitbit

- logged into fitbit

*** checked to see if that fixed things ****

- Did the hokey-pokey and turned myself into a pretzel.

- made my opinion known in this thread and considered tossing things into water. Then remembered phone and Versa 2 are waterproof.

- then refreshed App Store updates screen and waited.

- then refreshed App Store updates screen and waited some more.

- then Fitbit 3.39.1 released.

- downloaded it.

- then prayed for the strength to not throw anything across the room if it didn’t work.

- then tested.

- It. Very. Slowly. Worked.

- then discovered that the world was on fire and I had to download iOS 14.4.1

- then waited for a long reboot.

- then tried to use the Fitbit app again.

- now the app works as dysfunctionally as it has for years, which is fine by me. (I think Fitbit plays better with android than iOS - not sure, though.)

I use:

iPhone 8+, iOS 14.4.1, Current firmware for Versa 2, Fitbit for iOS v3.39.1.

I understand many people using different Fitbit devices on different Apple devices with updated or nearly updated firmware, operating systems, or apps may have a different experience than I.

That’s my story and I’m sticking to it (until something else goes horribly wrong).