Fitbit app does not fit the screen on iPad. (iOS 12.0.1)

[FBNan]

3/4" on each side unused. Disregard the lack of connection.The Fitbit app used to take the full screen of my IPad Air (in 2x) until I upgraded IOS to 12.0.1 yesterday.  Now there is 3/4" on both sides of the app window that is not used.  I am now having trouble reading the Fitbit display because of this.  If I tap the arrows in the lower left of the display, the FB app gets even smaller.  I find this unacceptable and incompatible with IOS 12. 

Moderator Edit: Clarified Subject.

[AlvaroFitbit]

@FBNan Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Fitbit app shows smaller after you updated your iPads OS. Try logging out from the app, restart your iPad and then log back in. Also make sure you have the app up to date.

I also moved your post to the correct board.

Let me know how it goes!

[FBNan]

Thanks for getting back to me and moving my request to the correct board
(which is that????).



I have logged out of Fitbit and restarted the iPad Air and the application,
which made no change to the situation.

I upgraded to the IOS Fitbit app 2.80 (794) immediately after experiencing
the problem, and it did not fix it.

I am suspecting that the Fitbit hasn't completely supported Apple's user
interface guidelines because the app would not

flip into landscape mode, and you could not use your fingers to shrink or
expand the app's display. Since Apple has

changed some of its screen code (to support new models) for IOS 12.x, the
Fitbit app was affected by the changes.

[bettinaSLC]

Hi @FBNan and Fitbit!  I have the same problem on slightly different hardware. I have a 9.7" iPad Pro Model MM192LL/A running the latest iOS 12.0.1.  But in my case, it was ever since my Fitbit app got updated to 280 (794) on Oct 2nd, it now comes up smaller (4 1/8” x 7 3/8”) than my display size (5 7/8” x 7 3/4”).  Like FBNan, clicking on the 2 arrows in the corner only makes it tinier. One interesting note: before the Fitbit app update, the app would *always* come up too small, but then I could make it bigger to fit the screen.

Of course then and now, the app is always in vertical (portrait) mode when it should be in horizontal (landscape) mode since it is sitting on its side attached to a keyboard - but that is a different issue.

UPDATE:

@AlvaroFitbit, I have also restarted my iPad, which makes no difference to the app size behavior.

UPDATE 2:

Hi @AlvaroFitbit, Since I noticed the problem after my Fitbit app was updated to 2.80 (794) on my iOS device, I came to this board (the iOS app board).  Which board should it be?

I can also tell that the Fitbit program isn't completely following the iOS guidelines. 

Another indication of this is that the Fitbit app does not behave as all other apps do on the iPad in the following way:
When any app is up on the iPad, the user can swipe up from the bottom of the screen to make that app window go away and then you’re back at the home screen (so then you can bring up a different application or do whatever else). But the Fitbit app on the iPad does not allow this.

All others apps do - as they should according to guideline or rule or whatever. There is something that the apps do, like “register” for the “swipe up event notification”, so it can be notified when that happens so it can do the appropriate thing, such as exit.

As @FBNan says, the landscape/portrait mode problem is also a Fitbit app problem of not following Apple iOS guidelines or rules: There is something like a "register" for the "screen orientation change event notification", so the app can be notified when the change happens so it can do the appropriate thing, such as display in the other direction.

It appears the Fitbit programmer is not aware of these things.

Does Fitbit have some of these varied devices available for testing on?

[FBNan]

My iPad Fitbit screen issue started occurring upon my update to IOS 12.0.1.
I then updated my Fitbit app to 2.80 (794) in case it needed an update for
IOS 12 for the screen to work.

I did not record what the previous version of the Fitbit app was.

[honglong1976]

Obviously, it's only optimised for an iPhone. Fitbit need to update. It has always been like this.

[FBNan]

The sizing issue I reported is totally new with IOS 12.0.1, putting .75" of
blank space on each side of my screen. The other stuff (not supporting
landscape, doing manual resizing, etc.) has been there for years, but while
annoying, was not a real problem for me. I have an iPad because I need a
bigger display for many apps because of problems with my vision. The small
image on my big display IS a BIG problem for me. I can't see a lot of stuff
on a phone-sized image.

[MarcoGFitbit]

Hello @FBNan, @honglong1976 and @bettinaSLC, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have taken the time to share your feedback with us. At this moment I have forwarded the information provided about the Fitbit app on iPad to our team so they can take a better look at this situation. I sincerely apologize for the inconveniences this issue has caused you, once I have more information to share with you about this issue I'll make sure to do it through the official Forums. 

Thanks again for your input and your feedback about this situation, if there's anything else I can do for you or if there's anything else you want to add, please feel free to reply. 

[FBNan]

Thank you.

[MarcoGFitbit]

Hello @FBNan, I hope you're doing well, thanks for taking the time to reply. You're very welcome. 

While our team checks this issue, if there's anything else I can do for you, please feel free to reply I'll be happy to help. 

Happy stepping! 

[frankie]

Same problem.  Screen smaller since both updates

[MarcoGFitbit]

Hello @frankie, thanks for joining the conversation, it's always a pleasure for me to welcome new members to the Fitbit Community. 

I appreciate you have taken the time to chimed in and share your experience. Please note that this situation has affected other "iPhone only" apps such as Instagram and it's not an issue exclusively from the Fitbit app. Our team is already aware of this situation and once we have more to share with you about it, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

[ggknapp]

Do we have a solution to this yet?  I have the same problem on my iPad mini.  

[MarcoGFitbit]

Hello @ggknapp, thanks for joining the conversation, it's great to have you on board. 

I appreciate you have joined the conversation and have posted your question. Please note that at this moment we do not have a specific timeframe for when this situation will be resolved or when a new update will be released. Once we have more to share, we'll make sure to post it here in the official Forums, so please keep an eye on them. 

Thanks for your patience and understanding, have a great day!

[MICOCO]

How do I get dashboard to fit screen on iPad mini4 and change view to landscape 

Thanks

[MarcoGFitbit]

Hello @MICOCO, thanks for joining the conversation, it's always great to welcome new members to the Fitibt Community. 

I appreciate your participation in the Forums and for posting your question. Please note that at this moment, landscape mode is not available for the Fitbit app. For the time being, our team doesn't have plans to release this feature. You can learn more about how Fitbit decides what suggestions get released in our FAQs. For now, our team will leave this suggestion open for votes (and closed to comments) so that we can continue to track community demand over time.

Thanks for taking the time to share your feedback with us and we will let you know if anything changes. If there's anything else I can do for you, please feel free to reply.

[Purplemommy]

Please fix this problem.  How do I vote for this to get fixed?

[MICOCO]

Please fix this Fitbit screen issue.


Sent from my iPad

[MarcoGFitbit]

Hello @MICOCO, I hope you're doing well, thanks for taking the time to reply. It's nice to see you too @Purplemommy, have a warm welcome to the Fitbit Community. 

Please note that even when our team does not have inmediate plans to release this feature, you can vote on this suggestion so our team can keep monitoring its demand. 

Thanks for your patience and understanding, have a great day. 

[Stanos01]

Can’t get landscape view from Fitbit app on my i pad pro, please fix this issue it’s annoying

Best Stanos01