12-05-2019
18:49
- last edited on
12-06-2019
09:54
by
LizzyFitbit
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12-05-2019
18:49
- last edited on
12-06-2019
09:54
by
LizzyFitbit
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I am using iPhone XR with iOS 13.2.3 and also FitBit Charge 3.
I know that if I need to allow the watch to show the weather information, I have to allow Fitbit app access to my location information.
however, I cannot Find Fitbit app under the Location Service option, path: setting > privacy > location service.
and I am not able to turn on the location service according to this path as there is no such option: setting > Fitbit
i am reinstall the app for several times and also reboot my iPhone , but the problem still exist.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.

Accepted Solutions
12-10-2019 22:02
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12-10-2019 22:02
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problem solved,
you can open the Fitbit app
choose Today
Scroll down and find the exercise Row
press the “+“ on the right
then. It will pop up a window and ask for your permission to access GPS Location.
after that you can setup in iPhone’ s own setting app as usual
12-06-2019 12:11
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12-06-2019 12:11
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Hi @Staciyi. Welcome to the Forums.
Thanks for bringing this to my attention and for taking the time to troubleshoot this matter prior posting. Nice way to start! It's odd that the app isn't appearing in the privacy > location screen and since the steps didn't work, please take a screenshot of the location services settings where the Fitbit app should be listed. This will help me to further investigate. For instructions to attach a picture, check this post.
Keep me posted.

12-10-2019 21:55
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12-10-2019 21:55
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- Same issue here on iPhone XS Max. OS is 13.2.3 (about to be 13.3). Fitbit app isn’t listed under location services and when going to the settings panel for Fitbit it doesn’t show location services. Reinstalled twice and restarted phone to no avail.

12-10-2019 22:02
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12-10-2019 22:02
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problem solved,
you can open the Fitbit app
choose Today
Scroll down and find the exercise Row
press the “+“ on the right
then. It will pop up a window and ask for your permission to access GPS Location.
after that you can setup in iPhone’ s own setting app as usual
12-10-2019 22:54
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12-10-2019 22:54
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That did it, thanks!

12-13-2019
12:21
- last edited on
05-31-2024
10:13
by
MarreFitbit
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12-13-2019
12:21
- last edited on
05-31-2024
10:13
by
MarreFitbit
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Hi @Jimmyjohnjones, welcome on board. @Staciyi. It's nice to see you again. I'm sorry for the delayed response.
Thanks to both of you for continuing posting in this thread and trying other steps to get the Fitbit app appearing on the location settings. I'm glad that everything is working and now you can turn it on to sync with the Weather app or track your GPS data. In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
By the way @Staciyi, your post is very helpful, for that reason I've chosen it as the Best Answer to help other friends experiencing similar issues.

01-25-2020 10:01
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01-25-2020 10:01
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Fitbit app will not show under location services until you go into the Fitbit app, pick a new exercise, and when iOS asks to allow GPS tracking, you have to click yes, BEFORE it Fitbit app shows in location services. Then once it shows where it should under location services you can select always allow.
01-27-2020
11:34
- last edited on
09-21-2024
09:42
by
MarreFitbit
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01-27-2020
11:34
- last edited on
09-21-2024
09:42
by
MarreFitbit
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Hi @Watsonkris. Welcome on board! It's great to see a new face around and I'm sorry for my delayed response.
I appreciate you for sharing this helpful tip to our Community members. You're right, once you go to the Fitbit app and get the prompt to turn on location services, the Fitbit app will appear within the location settings. If you need anything else, don't hesitate to let me know.
Hope to see you around more often!

02-15-2020 15:09
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02-15-2020 15:09
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This worked for me!
02-16-2020
13:54
- last edited on
09-21-2024
09:41
by
MarreFitbit
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02-16-2020
13:54
- last edited on
09-21-2024
09:41
by
MarreFitbit
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Hi @fc26. Welcome on board!
Thanks for trying the suggestion posted above and I'm glad it worked for you! Let me invite you to our Health & Wellness board where you can make new friends, create topics and find encouragement from other members. If you need anything else, don't hesitate to let me know.
See you around.

