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Fitbit app doesn’t work

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‎04-19-2020 09:37 - last edited on ‎04-20-2020 16:53 by

‎04-19-2020 09:37 - last edited on ‎04-20-2020 16:53 by

My Fitbit app is not letting me enter or view any data from the dashboard though my Fitbit is syncing with it. I can go to discover and community but cannot link to anything else. It was working fine yesterday. I’ve logged out and restarted iOS phone but still does not work

 

 

Moderator edit: subject for clarity

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‎07-02-2020 13:32

In response to Tittelin

‎07-02-2020 13:32

Welcome to the Fitbit Community, @Tittelin.

 

Thank you for joining the thread and sharing the details of the issue you're experiencing with the Fitbit app. I appreciate the additional details and your efforts to resolve this. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

If the issue persists, please uninstall and reinstall the app. 

 

If you lost the record of your walk, you can manually log your exercise by following these steps: How do I manually log exercises in the Fitbit app? For information about tracking your activity with GPS, see How do I use GPS on my Fitbit device? 

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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11 REPLIES 11

‎04-20-2020 16:52

‎04-20-2020 16:52

Welcome to the Fitbit Community, @Satnav73. 

 

I am sorry to hear you're unable to enter or view any data from your Fitbit app dashboard. Thanks for trying to resolve this and I am here to help. I appreciate the additional details and recommend to force quit the app and confirm if the app is updated to the latest version: How do I update the Fitbit app?

 

Please keep me posted, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎04-20-2020 16:58

‎04-20-2020 16:58

I’m having the same issue and have the latest version of the app. I was trying to track a run today and it said it started loving it but I was about a mile in and it was not working. Now I can’t track or open anything on my dashboard to log water, food, weight, or anything else.

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‎04-22-2020 15:47

In response to Annasmith13

‎04-22-2020 15:47

Welcome to the Fitbit Community, @Annasmith13. I am sorry for the delayed response.

 

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate the additional details and would like to confirm if this issue started after updating to the latest version of the Fitbit app? Have you tried to force quit the app, try to log out/log in and restart your phone? If the issue persists, please let me know the iOS version of your phone, I will be glad to investigate further. 

 

Looking forward to your response. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎04-22-2020 16:09

In response to LiliyaFitbit

‎04-22-2020 16:09

Hi, I had tried force quitting it a few times and then shutting down my Apple phone and retrying and it didn’t work. The app was also updated. I gave up and miraculously in the morning it just started working again. No idea why that happened 

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‎04-22-2020 16:10

In response to Annasmith13

‎04-22-2020 16:10

Hi, I had exactly the same where it was meant to be recording my walk and started it and then disappeared when I checked it. Somehow just started working again a day later on it’s own and no idea why for one day it was like that. I’m glad I’m not the only one with this problem as must be a bug. Good luck with it

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‎04-22-2020 16:26

In response to Satnav73

‎04-22-2020 16:26

Hi @Satnav73, thank you for your reply. 

 

I am glad to hear that the issue has been resolved. Thank you for posting the update here, I appreciate your efforts and the additional details. If you lost the record of your walk, you can manually log your exercise by following these steps: How do I manually log exercises in the Fitbit app?

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

 

Keep on visiting the forums. Happy stepping!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎07-02-2020 04:03

In response to LiliyaFitbit

‎07-02-2020 04:03

Now I have this problem. It stopped working during an exercise and stopped recording the walk and now I cannot click on any of the shortcuts from the dashboard. I have version 3.24.1(970) of the app installed. I have forced closure of the app, restarted the iPhone (Xs Max). It can still sync from the Versa device. Please advise what to do? 

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0 Votes

‎07-02-2020 13:32

In response to Tittelin

‎07-02-2020 13:32

Welcome to the Fitbit Community, @Tittelin.

 

Thank you for joining the thread and sharing the details of the issue you're experiencing with the Fitbit app. I appreciate the additional details and your efforts to resolve this. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

If the issue persists, please uninstall and reinstall the app. 

 

If you lost the record of your walk, you can manually log your exercise by following these steps: How do I manually log exercises in the Fitbit app? For information about tracking your activity with GPS, see How do I use GPS on my Fitbit device? 

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-02-2020 13:44

In response to LiliyaFitbit

‎07-02-2020 13:44

Great advice! Now the app works again! Great thanks for the swift reply and assistance!👏🏻 Kind regards Tittelin ❤️

Best Answer

‎07-02-2020 14:18

In response to Tittelin

‎07-02-2020 14:18

Hi @Tittelin, thank you for your reply.

 

I am glad to hear the issue is resolved. Thank you for your feedback! 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

 

Keep on visiting the forums. Happy stepping!

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎07-19-2020 06:07 - last edited on ‎07-19-2020 16:02 by

In response to LiliyaFitbit

‎07-19-2020 06:07 - last edited on ‎07-19-2020 16:02 by

Med vänlig hälsning, Titti

 

 

Moderator edit: personal info removed

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