Fitbit app keeps freezing after update

[MikeD1964]

A new FitBit App interface from November 2023 on the Apple Iphone freezes up continuously -every few minutes - even after rebooting the phone !

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @MikeD1964.

I've moved your post to the iOS App board so we can keep the forums organized. Thanks for rebooting your phone prior to posting. While this is odd, may I know if this happens only when accessing a specific tile? Or does it happen all the time?

I understand you've tried some steps, but let me recommend the following in the given order:

1. Turn off the Bluetooth from your phone.
2. Check if the OS version of your phone is updated.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app, turn on the Bluetooth and pull down on the screen to force a manual sync.
5. Try checking your details to see if it starts freezing again.

[MikeD1964]

Fitbit freezes all the time

Also , the map and heart rate data doesn’t load on the exercise tile

Sent from my iPhone

[LizzyFitbit]

Hi there, @MikeD1964.

Thanks for getting back with more information. Because your post didn't mention, please confirm if you have tried the steps suggested above? If not, please give them a try and monitor the behavior of the Fitbit app afterward.

[MikeD1964]

I tried the steps suggested to resolve my problem
But the app continuously freezes up

Sent from my iPhone

[rouquinne]

I am having the same issue - I have followed all the steps above.

[Carol2261]

I am having the same issue which continues after the reset. Also me step counter is crazy, adds on steps even when I’m sat down. I have over 10000 steps sitting eating breakfast. I’m totally frustrated with the app which until recently I loved. 

[mikeshailes]

Having the same issue. Tried the advice given and no change.

[mikeshailes]

For me, the freezing issue occurs when accessing walk activity information, after doing a sync. Whichever method is taken to get to the stats - once they are viewed, they freeze and I have to force quit and restart the IOS app.  Charge 5, iPhone SE (the most recent version), IOS 17.1.2.

[Podunk]

I feel your frustration! As a blind user, who has never seen the face of his charge, five and relies on an iPhone SE, third generation for updates, while exercising, I have become exceptionally frustrated over the years because of the screen refreshing rate within the Fitbit application. I spend a lot of time re-synchronizing the information on my home screen. I have tried using the synchronize button and I found it to be less than effective. To ref three, four or more times sometimes works. I have tried using previous day and tapping on that one or two times and then clicking on today with greater success, then prior to message.  I found that the only true way to get a re-sync is to click on device/app. Then tap on my device followed by scrolling down to sync now. This also needs to be done three, four or more times to ensure a proper screen refresh.  Issues with screen. Refreshing have been a long-standing issue going back years. Recently, I have been getting messages saying that I must be connected to Wi-Fi in order to update the data on my screen. A couple times recently when I have tapped on Fitbit on my home screen  The screen does not display. I then have to close the application and reopen it. I have dictated this on my iPhone and hope that you will be able to understand my ramblings. It is frustrating to hear so many people talking about features that are available only to the cited, and not to people who are blind  or have reading disabilities. I wish Fitbit had a disability support team that could elevate issues and assist with questions about application and tracker, features and usability. I am currently using an iPhone SE third generation and have 5G plus access. I am running version 4.04 of the Fitbit application and on my iPhone I am running iOS 17.1.2. 

[jjkeats]

Mine is doing the same thing. When I go into the exercise activity, map is gone, data is missing on the run.  I’ve chatted 4 times and they have all told me to do the same thing but nothing works. I’ve restarted, deleted and reinstalled the app, turned the Bluetooth on/off, forced shut down of app.  I’ve emailed videos and screenshots of the freezing and missing data to the rep but nothing.

[mikeshailes]

I’m guessing that the problem will not be publicly admitted by Fitbit staff, but it will simply and seemingly magically be fixed one day.  There must be thousands of users with the same issue.

[Lindaabish]

Same issues for me too. If I go into the exercise screen to get more info on an exercise the app completely freezes and I have to reboot. Maps also only appear if I’m lucky. Like everyone I’ve tried all the steps listed and no luck. Needs sorting Fitbit! 

[mikeshailes]

I’ve just discovered a workaround - initially appearing better than the app.

At the top of this web page, on the right hand side, there’s a link to a dashboard. I’m not being sarcastic or trolling or anything like that - I’m reasonably ancient and not as internet savvy as I might be, so it takes me a while to learn.

Anyway, all the information I need is beautifully laid out in easily understood format, all on a single page, when I view with my iPad.  So I’ve no need to look at the app on my iPhone.

[Gemcat90]

My Fitbit App keeps crashing or not loading after I updated to iOS 17.1.2. I have tried restarting my phone, turning no my phone off waiting a couple hours turning it back on, I have been installed and then re-installed the Fitbit app and none of it has helped. Not sure what else to try, it is very annoying as I love using Fitbit. 

[bigospedros]

Same issue here - the app crashes any time I view the exercise data.  I'm using the latest app version and tried all the supposed fixes, all of which seem like bs to me, and unsurprisingly, none of them work.  No issues before Version 4.0 of the app was released.  The current app version is faulty and Fitbit (Google) need to fix it.  

[SunsetRunner]

Okay, for over a week now my app has been freezing. Now it has failed to track a full activity.  What the heck!  What is the point of owning a fitness tracker that doesn’t track.  A full run, just poof. What the hell? You’ve lost a customer. I’m out. This product is so disappointing.

Moderator edit:  updated subject for clarity

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for keeping me posted as well as sharing the steps that you've tried so far. I'm sorry you continue having this issue, this isn't the type of experience that we want you to have and rest assured I'll work with you on this matter. I understand some of you are having this issue all the time, and so we can further investigate, does this apply to all of you? Or are some of you having this issue when opening a specific tile such as Exercise?

Additionally, please provide me with the following information:

1. Model of your phone
2. Operating system (OS) version running on your phone
3. On the Fitbit app tap the gear or profile icon at the upper right corner > Help & Support and confirm the version

[Podunk]

The problem with screen freezing has been going on for years. I have had conversations within the forum, with Fitbit, customer care, representatives, Fitbit, customer, care, supervisors, and more recently google disability support. The fact that this is nothing new, and that information is now being solicited is unfathomable. I first had this problem when using an iPhone 7 and a charge too. Currently I am using an iPhone SE third generation running version 17.2 and Fitbit iOS 4.06. As I have stated, in the past, I wish Fitbit had a disability support team with the capability of  Mirroring my screen to better understand the obstacles placed in front of those who are blind. The introduction of the four dot ex X version of the iOS app has demonstrated how much information is available to cited that is not available to those people who are blind and reading disabled, using Apple‘s voiceover screen, reading software. 

[LizzyFitbit]

Hi everyone, and @Podunk thanks for getting back with additional information.

I want to let you know that this issue has been escalated to our team, and they're currently working to get a fix as soon as possible. I appreciate everyone's reports, and rest assured that once I have more information to share, I'll update this thread.

@Podunk Just to clarify, while this issue has occurred in the past, our team has been able to solve it. Nevertheless, I understand how you're feeling and appreciate you for bringing this to my attention. Every feedback is appreciated as it helps us to keep working on our products, and yours won't be the exception.