Fitbit app new Dashboard - iOS

[KateFitbit]

Fitbit Update: 8/15

Hey all!

This week we released the option to opt-in to use the new dashboard to everyone. At this time, everyone should have received the option to opt-in already. If you didn't opt-in, we will transition everyone into the new dashboard in the coming weeks. 

A reminder, after you've opted into the new design you cannot revert and go back to the old one. Read more about the new interface we've designed here: What’s the new Fitbit app experience?

Make sure you're also on the latest version of the Fitbit app.

Thanks for your patience while we completely released the new interface to everyone. We hope you're enjoying the improvements that have been made and appreciate all the feedback. 

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Fitbit Update: 8/6

Hey everyone! 

Thanks for all your feedback on the new dashboard design. We're still in the process of releasing it to all of our users. If you don't see it yet, you will have it pushed to you in the coming weeks! This has been a slow process for the past few months to ensure a smooth rollout. 

We're currently on app version 3.3, so please make sure as always that you have the latest version of the Fitbit app. 

Once we've released this new dashboard to everyone, we will announce it in this thread. 

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Fitbit Update: 6/17

Hi Fitbit Family,

We are still rolling out our updated Fitbit app design to more users currently with v.2.95. Please make sure to update the Fitbit app by visiting the App store if you haven't already. If you don't see the new dashboard just yet, you will be receiving it at some point in the coming weeks. 

Thanks so much for your patience throughout this rollout. To read more about this new dashboard experience, please check this article out: What’s the new Fitbit app experience?

Once this rollout is complete, we will let you all know in this thread. 

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Fitbit Update: 5/22

Hi everyone!

We’ve rolled out another phase of testing for the new app dashboard experience. If you’re one of the lucky people to see it before the full release, you can read more about it here: What’s the new Fitbit app experience?

We’ll continue to slowly release this to all Fitbit customers on iOS and Android. Once we receive more information on this, we’ll let you know.

Hope you’re all enjoying this new layout!

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Fitbit Update: 4/24 

Hi everyone!

Beginning today with app v2.92, we're excited to announce a new dashboard experience for the Fitbit app, currently by invitation only. If you are invited to opt-in, you can see the new design and try our new app experience to access all your stats and information in a way that’s more dynamic, integrated, and highly personalized. 

You can read more about it in this help article: What's the new Fitbit app experience? 

As with all our new dashboard updates, this is a progressive rollout. If you don't have an invitation or see the dashboard immediately, you will receive it later on. 

We will update this thread with more information later, so stay tuned! 

[Jag52blue]

Same here - with the latest update my HR info has disappeared from the exercise stats. Still mo new dashboard, which is fine, but I miss the HR info!

[Rich_Laue]

When it comes to sleep stages, it is not 7 but still 2 taps and depending on how many challenges maybe a swipe

As for heart rate in the exercise record. Tap on the heart tab

If you haven't received the new dashboard, I would reach out to support. 

[Loobylou55]

How do you reach support?

[Loobylou55]

Hi - still have old dashboard - how do I reach support please?

[Rich_Laue]

Tap your photo in the top right of this page, then tap contact support. 

Alternative tap help then support in the Fitbit app. 

Or Google. 

[Loobylou55]

Thanks 

[bmwz3_diane]

Call 877-623-4997. They are in M-Sun 4-9 p.m. but I believe that is San Fran time.

[Donottemember]

Do not get new one useless

[Donottemember]

Completely agree Kelly...
I absolutely loved your cleverness "Baited" i.e. deliberately annoy or
taunt (someone) "Bated" i.e. in great suspense; very anxiously or
excitedly. Brilliant so well said.
Perhaps they do not actually want customers any more? They are pushing us
to move to another device.

[Donottemember]

Exactly what was previously an almost instant update is now a deliberate
and convoluted set of actions.

[Rich_Laue]

You do realize the link to contact support is on every page of this community, as well as under the help page of the Fitbit app. Plus many go through Facebook, this gives 5 ways to connect up. 

[winnertakesteve]

So you can configure what data you want on your today screen... except for giant banners telling you to eat lentils that will re-appear daily.

This, plus their full screen ads, have pretty much guaranteed I won’t be buying a Fitbit again. I want a tool that lets me decide how I use it, not the whims of a boardroom of execs trying to optimize engagement or upsells or whatever nonsense metrics they’re chasing.

[Donottemember]

Rich I did not need customer support before. That is the whole point. I was
completely happy. Leave well alone.

[Lsweet]

OMG how I miss that beautiful old dashboard, so easy to read, no clicking or scrolling to see my info. It truly was a happy place for me.  I miss you old dashboard 😢

[Rich_Laue]

Interesting, when that old dashboard came out, users where complaint that the top was to crowded and it took to much scrolling to see the data, people did not like your old dashboard. See my post above where I linked to the complaints of the last two versions of the dashboard. It seems the last dashboard people liked was in 2013. 

[Arcticsnow17]

Clearly you like it and no one else does. You don’t have to make the same comment every time. You are doing nothing but being a troll. Stop!

Sent from my iPhone

[Bdwyer]

new dashboard won't come up. I have updated it several times and have an iPhone 6. send invite please.

[Donottemember]

do not get it I suspect they have stopped the roll out as so much anger and
angst

[Jeffito]

No matter our disagreements with the new app, fact remains Fitbit products are great.  My only issue is that I loose the notifications after a few days and have to resync my Ionic with IPhone, but  it’s not a big deal for me.

[RicardoFitbit]

Hello guys! It's a pleasure for me to continue providing assistance with your doubts regarding the new dashboard design release. My sincere apologies for the delay in responding.

I'd like to share with you that just as per mentioned in previous posts, the new dashboard design it's not directly related to the Fitbit app update, the rollout of the new design started since the Fitbit app update 2.92 just as stated on our help article: What’s the new Fitbit app experience?. 

Beginning with Fitbit app version 2.92 for iPhone and Android mobile devices, we’re testing a new and improved Fitbit app experience. If you’re invited to opt in, you can see the new design and try our new app experience to access all your stats and information in a way that’s more dynamic, integrated, and highly personalized. For more information about the new dashboard design, I recommend to check the help article mentioned above. Please take in consideration that the rollout is in process, therefore, keep the Fitbit app up to date as well as your mobile device platform version. 

We're always striving to improve the Fitbit experience with our products and services. That said, the feedback that is shared here in the Community Forums is really helpful for us to evaluate our procedures to make sure that we are delivering what our users are searching for. Thanks for taking the time to share your personal experience with the new dashboard design and your thoughts regarding this process, your posts are really helpful for us. 

I'll be around if anything else is needed. Your patience is appreciated.