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Fitbit app not listed on iPhone's location services

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‎11-20-2023 14:42 - last edited on ‎12-03-2023 10:56 by Fitbit Moderator

‎11-20-2023 14:42 - last edited on ‎12-03-2023 10:56 by Fitbit Moderator

I just bought an Inspire 3 and paired it with my iPhone 11, and there is no way to enable location services. The app does not appear in the list of the apps in location services in settings. I couldn't find any resolution online. Any idea? thanks.

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎11-20-2023 15:51

‎11-20-2023 15:51

Hi @mcpab you follow the directions to set up? click to read

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎11-20-2023 19:33

In response to Odyssey13

‎11-20-2023 19:33

thank you for replying. Yes, I did, this was the first thing I tried, but the Fitbit app does not show up in location services ... any idea why?

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0 Votes

‎11-20-2023 20:26

In response to mcpab

‎11-20-2023 20:26

Just played around with my phone and Fitbit doesn't show in my location services list either. I'll see if a Fitbit Moderator can stop by to let us know what's going on so you can get stepping.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-21-2023 05:09

In response to Odyssey13

‎11-21-2023 05:09

wonderful thank you very much, it would be helpful!

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0 Votes

‎12-03-2023 11:08

In response to mcpab

‎12-03-2023 11:08

@mcpab Welcome to the forums! @Odyssey13 Thanks for helping our new member.

@mcpab Thanks for bringing this to our attention, and the steps tried on your own. Because it's been a few days, may I know if the issue persists? If so, do you recall if at any point the Fitbit app asked you to give permission to enable this setting? According to the Apple Support page, an app won't appear on the list until it asks permissions to use your data and the same should apply to Fitbit.

In any case, let me recommend these other steps:

  1. Force quit the Fitbit app and reboot your phone.
  2. Open the Fitbit app and pull down on the screen to force a manual sync.
  3. Tap the "+" icon and then select Start exercise.
  4. Wait until you get the prompt to enable location services and proceed to do that.
Best Answer