Fitbit app not showing sleep, steps, or heart rate

[Mfern123]

Woke up this morning and went to look at my sleep to find that my step (including hourly steps) sleep and heart rate icons are missing from my dashboard. I have a charge 2 and the app was working fine yesterday. I can’t add these icons back from the discover page. It just says “requires fitbit device” or something like it at the top. The icons they are not visible when I try to edit the dashboard so I can’t add them back that way. I have tried logging out and back in to the app and re-synching my fitbit multiple times. 

My iphone is up to date on the current IOS and there is not update in the app store for fitbit. I can still see my steps and heart rate on my watch face and the fitbit itself seems to be working fine

[tmz438]

I’m having the exact same issue. I’ve searched to see if the server is down but I haven’t found any info. 

[Carls1992]

I am having the same problem, but nothing is showing up. It’s just blank on my dashboard

[farms7]

Me too!! Even when I go into settings the only options to put on the dashboard is calories burned

[mcweisel]

Same issue here!!!

[SunsetRunner]

Same issue, quite irritating as the sleep and heart rate features are my primary reason for using this thing

[Marconv]

Mine too! Everything was fine with the app at 6am, but by 7am my steps, challenges, activity hours and sleep had disappeared. I have an updated iOS and a Flex 2

[LPK1990]

My app has just started doing this too. It was working this morning when I tracked my workout, but I just opened the app up again now and the dashboard has changed from tiles to a list-style format, with those stats missing from it. I went into Health and Fitness stats in the Discover tab to try and re-add them, but it's saying they're already added despite them being invisible on my dashboard and my device syncing fine.

I really hope they haven't been removed from the dashboard and this is just a faulty setting somewhere or a bug.

[dangomushi]

same issue

all history data gone too.

[Sascha_S]

Happend to me just a couple of minutes ago - must be some glitch on the Fitbit server? Steps, sleep and HR were shown on the new dashboard about an hour ago...

Pls fix asap!

[Sugaree42]

Same here. Installed the update this morning And now I  missing all the stuff that matters to me.

[JilliW]

Mine has changed like this too, was working fine earlier, presume something their end as there appears to be many of us experiencing this 

[ReinJans]

Same problem here. The app has run fine for one time after the update. It went wrong after I tried to change something from the dashboard. Now it acts like my Charge 2 doesn’t have a heart rate sensor: so no heart rate, no sleep, etc. Tried to remove and reinstall, that makes no difference. 

For me the new app has rendered my watch useless for now 😞

[Erwin_vb]

My sleep data just disappeared. I’m really unhappy about recent dashboard change, the layout is really bad. On top of that now the sleep functionality disappeared? This is unacceptable from a brand like Fitbit. Very unprofessional! 

[Sascha_S]

Just re-appeared - Fitbit did a quick fix this time 🙂

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[JilliW]

As if by magic mine has reverted to normal- yay!

[Nikki80]

Mine is doing this too!  What is the point of the dashboard if it only shows calories burned 😡

[SunsetRunner]

Me too 

[DavideFitbit]

Hello @Mfern123 @tmz438 @Carls1992 @farms7 @mcweisel @SunsetRunner @Marconv @LPK1990 @dangomushi @Sascha_S @Sugaree42 @JilliW @ReinJans @Erwin_vb @Nikki80 @SunsetRunner, and welcome to the new users in the forums. 

Thank you for sharing all this information about what you've been experiencing with the information showing up in your dashboard. It seems this has been resolved for several users who were experiencing the same thing; before considering other options, could you please confirm if you're still seeing the same behavior in the app? 

Also, make sure to try logging out from the app, then restart your phone and log back in to check if your information is correct. 

Please keep me posted.  

[Marconv]

Yeah, everything is back to normal! Thanks for following up!
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