Fitbit app notifications not working

[Jayneb2]

I have a inspire as does my son.  We both also have the same iPhone 8 with software up to date.  When i go into the app to amend my notification settings, i cant get in.  All other parts work such as silent alarm.  I checked my sons device and he can get into his notification settings.  I have turned phone off and on, re-paired the iPhone to the inspire, i have logged out of app and back in again, but nothing is working.

[JuanJoFitbit]

@Jayneb2 Welcome to our Fitbit Community. Regarding the issue that the "Notifications Settings" section of your Fitbit app has experienced, I appreciate the time spent trying to get it resolved.

Please let me know if your Fitbit app shows any error message when you try to open the notifications settings. If possible, please provide a screenshot of the page.

See you later.

[Jayneb2]

There is no error message. You tap on notifications and nothing happens. And yet on my sons app he can get into the notifications in the usual way.

Get Outlook for iOS

[JuanJoFitbit]

@Jayneb2 Thank you for getting back and letting me know more details of the issue. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you later.