Fitbit app on iPhone 6 keeps crashing

[Unagodwin]

Trying to sync Fitbit but when I open app on iPhone 6 it crashes in like 2 seconds . Have updated app , deleted and re installed app, reset phone , phone is updated . Any advise ? Thanks 

[SunsetRunner]

App keeps crashing. Anyone else having the same issue?

[MarcoGFitbit]

Hello @Unagodwin and @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, if you're getting an error message before or after the app crashes, please reply to me with a screenshot of it. 

I'm sorry for any inconvenience this situation has caused. We appreciate your patience and look forward to getting you back on track, thanks for your patience and understanding. 

[Unagodwin]

Hi , no error message .. literally open app see main page and crashes out on like 2 seconds
Thanks

Sent from my iPhone

[MarcoGFitbit]

Hello @Unagodwin, thanks for taking the time to reply, I hope you're having a great day. 

At this moment, I would like to suggest you the following steps and check if the app is still crashing:

1. Uninstall the Fitbit app
2. Turn off your phone
3. Wait for 2 minutes and turn it back on
4. Reinstall the app.

I hope this can be helpful, give it a try and let me know the outcome. 

[Unagodwin]

Thanks , I have been doing this everyday for over a week ?
No joy
Please help !

Sent from my iPhone

[MarcoGFitbit]

Hello @Unagodwin, I hope you're doing well, I appreciate you have taken the time to reply to me and letting me know your issue has not yet been resolved. At this moment I would like to collect some information from you so I can forward it to our team:

• Which iOS version is your phone running?
• When did the issue started?

Thanks for your patience and understanding, I'll be waiting for your reply.