03-01-2023
17:08
- last edited on
03-02-2023
09:11
by
AndreaFitbit
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03-01-2023
17:08
- last edited on
03-02-2023
09:11
by
AndreaFitbit
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i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
03-02-2023 03:39
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03-02-2023 03:39
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Same here

03-02-2023 03:39
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03-02-2023 03:39
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same here since 4 am est, and the chat is no help, lol they never are
03-02-2023 03:39
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03-02-2023 03:39
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Thank you for sharing!
03-02-2023 03:40
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03-02-2023 03:40
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Hi there, so my Fitbit app stopped syncing correctly for my sleep yesterday and today crashed when opening on iPhone14. As recommended in other discussion threads, I tried rebooting (multiple times), deleting and reloading the app (multiple times), and disconnecting Bluetooth. I’m at a loss on what do do next. Suggestions? All other apps on my iPhone are working correctly so assume this is a Fitbit app issue. Thanks!
03-02-2023 03:40
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SunsetRunner
03-02-2023 03:40
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Same! I thought it was something I did. So I deleted app and reinstalled and it’s still doing… only now I’m not logged in because it won’t stay open long enough to log back in.

03-02-2023 03:40
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03-02-2023 03:40
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Same here. My fitbit premium subscription renews at the end of the month and fitbit is seeming more and more like a sinking ship with every passing day. 😬 Looking at a Garmin or Apple watch.

03-02-2023 03:40 - edited 03-02-2023 03:43
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03-02-2023 03:40 - edited 03-02-2023 03:43
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When I turned Data back on it crashed but is working with WiFi only; I hope it's not a sneaky push for us to buy the Fitbit premium...lol. Even though the Fibit App crashes, it still tracked my sleep and movement; I saw that when I opened my Online profile.

03-02-2023 03:40
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03-02-2023 03:40
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I found a fix.
tried phone restart, uninstalled app, no success.
I used airplane mode to keep app open, turned airplane mode off to log in. It took a few tries but now the app doesn’t crash.
Success!

03-02-2023 03:41
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SunsetRunner
03-02-2023 03:41
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Having the same issue, updated app, restarted etc. ☹️
03-02-2023 03:41
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SunsetRunner
03-02-2023 03:41
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How do you clear cookies on an app on your phone? I looked and I can’t find anything.
03-02-2023 03:42
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03-02-2023 03:42
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Same here, I’ve tried updating and turning my phone off and on, deleting and reinstalling an app..no luck.

03-02-2023 03:42
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03-02-2023 03:42
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yes same here
03-02-2023 03:42
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03-02-2023 03:42
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I am getting the same issue today. The fitbit app is crashing immediately on startup.
03-02-2023 03:42
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03-02-2023 03:42
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This worked. Thanks.

03-02-2023 03:43
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03-02-2023 03:43
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As of this morning (2nd March 2023, UK) the iPhone app keeps crashing on launch. I launched it a couple of times to check the behaviour.
03-02-2023 03:43
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SunsetRunner
03-02-2023 03:43
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Someone must be monitoring this thread, the app just opened normally for me. 6 tries…
03-02-2023 03:43
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03-02-2023 03:43
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Clearly a major problem. The US is about to 'wake up' and along with it all the Fitbit developers and the US Fitbit users. It should get solved pretty quick when their cherished US customers start complaining....
03-02-2023 03:43
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03-02-2023 03:43
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I found a fix.
tried phone restart, uninstalled app, no success.
I used airplane mode to keep app open, turned airplane mode off to log in. It took a few tries but now the app doesn’t crash.
Success!
03-02-2023 03:43
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03-02-2023 03:43
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Upon update IOS to 16.3.1, Fitbit App crashes upon starting. Removed app. Downloaded 3.76 from IOS app store, and no difference.
03-02-2023 03:44
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03-02-2023 03:44
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Same here...

