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Fitbit app on iPhone crashing

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‎03-01-2023 17:08 - last edited on ‎03-02-2023 09:11 by Fitbit Moderator

‎03-01-2023 17:08 - last edited on ‎03-02-2023 09:11 by Fitbit Moderator

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

 

 

Moderator edit: updated subject for clarity. 

Best Answer
857 REPLIES 857

‎03-02-2023 05:15

In response to Moragey

‎03-02-2023 05:15

Mine is working now! Hopefully everyone else’s will be soon also!

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‎03-02-2023 05:16

In response to Merod

‎03-02-2023 05:16

I wish going into airplane mode worked for me.   App still crashed in airplane mode.  

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‎03-02-2023 05:17

In response to Debhammel

‎03-02-2023 05:17

Just got off the phone with Rick in customer service- they’re aware of the issue and working on it - hope to be back up later today. Not an iPhone issue.


Sent from my iPhone
Best Answer

‎03-02-2023 05:17

In response to Dancysk8r

‎03-02-2023 05:17

Another thread suggested continually trying to open the app, after 6-7 goes it opened and worked for me 

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‎03-02-2023 05:17

In response to terrironco

‎03-02-2023 05:17

Did you have to do anything for it to start working?

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0 Votes

‎03-02-2023 05:18

In response to RJD56

‎03-02-2023 05:18

Same issues. Tried all the general troubleshooting. App still crashes. 

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0 Votes

‎03-02-2023 05:18

‎03-02-2023 05:18

I tried doing that. So thanks for your idea. But mine crashed again. Aargh. 

Best Answer

‎03-02-2023 05:18

In response to PuckJojo

‎03-02-2023 05:18

I'm having the exact same problem since this morning. Attempting to get support in the Chat but no one responding. 

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‎03-02-2023 05:18

‎03-02-2023 05:18

My phone took the 16.3 release last night and the Fitbit app keeps crashing. 😩

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‎03-02-2023 05:18

‎03-02-2023 05:18

Me too. Same problem this morning. Has never happened before. Must be a universal Fitbit problem. Frustrating!

Best Answer

‎03-02-2023 05:18

In response to Clove6060

‎03-02-2023 05:18

I must’ve tried opening the app 20 times in a row at one point this morning. It never stayed open longer than a second. 

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‎03-02-2023 05:18

In response to Imriesa

‎03-02-2023 05:18

That didn’t work for me. It still crashes.

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‎03-02-2023 05:19

In response to Cougarmom64

‎03-02-2023 05:19

Another post suggested continually opening the app after 6-7 tries it opened and is now working for me. 

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‎03-02-2023 05:19

In response to MhHK

‎03-02-2023 05:19

No, it did not work for me.

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‎03-02-2023 05:19

In response to DIDurgee

‎03-02-2023 05:19

Same here  Was fine first thing but now just crashing

 

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‎03-02-2023 05:19

‎03-02-2023 05:19

I turned low power mode off but never got the app to open. This is new. My bet is that there was an update that is bad.

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‎03-02-2023 05:20

‎03-02-2023 05:20

Ok, I pit my iPhone in airplane mode and turned off WIFI and can access the app.  But I can’t log in because I’m not connected to the internet.  When I turn WIFI back on, it crashes.    Sigh 

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‎03-02-2023 05:20

In response to debbyinohio

‎03-02-2023 05:20

I agree! It’s fun to connect with other users, but that’s about it. 

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‎03-02-2023 05:20

In response to SunsetRunner

‎03-02-2023 05:20

Mine temporarily started working. Now it’s crashing again 🙃😫

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‎03-02-2023 05:22

In response to Allburnsred

‎03-02-2023 05:22

Its not the IOS update. My phone isn't updated with the new IOS. If you turn the iPhone to Flight Mode (I.e. cut off internet access) you can get the App to load and sync with your device. But turn Flight Mode off, and its back to crashing again. That suggests the error is probably server side at FitBit.

 

I found this article online Fitbit app crashing issue on iOS devices acknowledged, fix in the works (piunikaweb.com) . Seems fitbit has yet again done sort of failed App or tracker update and sent our devices into choas. Seems to be a regular occurance for Fit and Googles aquistion of them has just made things worse. This is likely to be the cause "iOS app version 3.76 is now available - 02/28/2023" (you will have to search to get here as fitbit won't allow the link to be posted)

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