Fitbit app on iPhone crashing

[shorner202]

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

Moderator edit: updated subject for clarity. 

[alexthecat]

@Podunk I don't know if this website is accessible, but Down Detector is showing a definite problem with the Fitbit app this morning. That's all I know and I'm waiting for more information too.

[SunsetRunner]

The app on my iPhone 13 has stopped working. It keeps crashing on me every time I try to open it. Anyone else having the same issues??  Tried deleting it and reinstalling it, but it’s not having any of it. 

[Detroit4Torque]

ditto… Thursday March 2, 2023 

in morning. 

Must be systemic issues. Hopefully resolved today. 

*** Update: Good news. app opened and working 12:30 pm 

[SuXA]

Thanks for update!

are you suggesting deleting the app - which will delete all data - and reinstall?

I have already tried all the other combinations of forced close both Bluetooth and app as well as turning off my phone for 3 mins and no change…

[SuXA]

Unfortunately not!

[Virginia_Lynn]

Same problem for me.😩

How can we see if someone from Fitbit replies to this thread with an update?

[Redcoat]

App still not working 

[Momme]

iPhone 11 Pro, same issue - crashing repeatedly.  Came on once after I restarted phone and Fitbit, but now crashes every time again.  Sometimes I can get the app to work if I click on the app ~ 10 times or so... what a nuisance

[fierysprite7]

Yep- when I turn on airplane mode and turn off wifi, the app loads completely instead of crashing out within fractions of a second after opening. But since I've already gone through restarting my phone, deleting and re-downloading the app, and even finally updating my iphone to 16.3.1, now I can't sync my fitbit because I'm not signed in on the app. Blergh. Hope they fix this soon!

[DavidThornton]

I just tried it while at work — no Wi-Fi — and it worked. 

[LouQuigs]

I tried the long touch on the app earlier this morning on my iPhone and was able to log my weight and water in twice. That is no longer working. An immediate crash occurs whether I long touch or tap. 

[millie_w6573]

Hi, I’m having the same issue with my Fitbit app and I’ve tried your suggestions and it is still not letting me on the app. I click onto it and it says welcome for 2 seconds then kicks me off. 

[ATinspire]

I noticed the same problem first thing this morning. Sometimes the app will stay open for half a second, but usually it crashes automatically. I have the latest iOS, and the Fitbit app updated automatically yesterday (maybe the new version is buggy?). I tried rebooting my phone to no avail.

[snblain]

Thanks, I’ll try that.

[Kat5510]

Same here! Just shuts down on me! I’ve tried everything. 

[Donnadger]

Mine is still down the app and my web dashboard is locked

[DavidThornton]

A quick workaround is to turn off Wi-Fi; the problem seems to be associated with that because it works fine using cellular data. 

[Nickyjayne1992]

yes me to. must be a issue with the actual app itself

Kind regards

Nicola Griffiths

[Goodells1]

This worked for me also.  Fitbit needs to repair this.  Instead I disabled WIFI and turned off WIFI on the Fitbit apps and that works also.  At least for now all my stuff on my phone will work via cellular data and I can keep my fitbit app open also.

[icicle7e]

Didn’t work for me