Fitbit app on iPhone crashing

[shorner202]

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

Moderator edit: updated subject for clarity. 

[ReadingTrash]

Worked until I went to a different app. Coming back it crashed again

[SunsetRunner]

When I select the fitbit app on my iphone, the app flashes the login page then closes.  The app has worked correctly for 3 weeks and now there are problems.

1.  I am on the current IOS version

2.  I am on the current Fitbit version 3.76

3.  I have deleted the app and reinstalled - which means i have lost the data on my phone

4.  I have turned phone off and back on 

Even after all of this, I still have problems.

I have the exact same problem on my iPad.  Is there a server problem?

What do I try next?  I would sync to windows but the fitbit app for that is no longer available.

Thanks!

[Nutmegoliver]

Same thing is happening to me.  I've done all the same steps as everyone else.  The only relief if knowing it's a system user wide issue and not just me.  I hope it is resolved soon.

[Dirac]

Mine keeps crashing as well. I have an old iPhone 6S. I restarted my phone and re-installed the app. Still crashing.

[StargazerTF]

Glad it’s not just me. 

My phone updated the software last night, so  I think that’s what did it. 

Will try contacting customer service as their software engineers need to update the app

[Tinystep]

I ran into the same problem after updating my phone last night. It’s an iPhone X now running iOS 16.3.1. Although given that update only came out yesterday and others have been having problems earlier it may be something else. I tried restarting my phone and deleting the app completely from my device including all data and reinstalling. It crashes so fast, I can’t even relog in since reinstalling the app.

[GardenRose1]

Mine too

[100000steps]

nice try.   but was only able to log in...and then to sync, you have to turn off airplane mode.  Crashes again.  and then we are back to where we started.  

[Bkbymaster]

My app is not working either. I tried a live chat with Fitbit but there was no response 

[Gemst]

Mine is doing this. Not been able to open since 9am, it just closes immediately when I open

[Lupiniibean]

I am having the same problem! I also wanted to outline ALL the steps I’ve taken:

-deleted app, updated iOS, restarted iPhone, reinstalled app with Bluetooth off

-deleted and reinstalled app after restarting iPhone 

-turned off iPhone for two minutes with app already installed, turned off Bluetooth, closed all other apps and tried opening

-tried opening app after ensuring all other apps are closed 

-deleted and reinstalled several times with Bluetooth both on and off

I wanted to ensure that even with all the recommended steps, I’ve had no luck with opening the app. This is ridiculous and I might just buy an Apple Watch with my tax return. Can someone please support?!

[JoshR79]

Nope, this doesn’t work.

[BillHatfield]

App opens now but still won’t allow sync.

[Tieeta]

Thank you this worked for me as well!

[terrironco]

Same for me

[Bodogai]

iphone 13, iOS 16.3.1 tried all the above but  won’t work

[Fmmcnair421]

Hi,

My Fitbit app just started to crash and close immediately upon opening it. I updated the app, turned phone on and off, deleted app and reinstalled and again turned phone on and off and it still will not load. Any suggestions?

Moderator Edit: Formatting

[Dmm6868]

They must have done something because mine is working now!!! 

[Dmm6868]

Nevermind…still crashing again 🤬

[ZPF]

My Fitbit app started crashing today before I did the iPhone update and it still doing it after the iPhone update. I uninstalled and reinstalled it but still it is crashing. Please fix this.