03-01-2023
17:08
- last edited on
03-02-2023
09:11
by
AndreaFitbit
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03-01-2023
17:08
- last edited on
03-02-2023
09:11
by
AndreaFitbit
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i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
03-02-2023 03:59
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03-02-2023 03:59
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Worked until I went to a different app. Coming back it crashed again

03-02-2023 04:00
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SunsetRunner
03-02-2023 04:00
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When I select the fitbit app on my iphone, the app flashes the login page then closes. The app has worked correctly for 3 weeks and now there are problems.
1. I am on the current IOS version
2. I am on the current Fitbit version 3.76
3. I have deleted the app and reinstalled - which means i have lost the data on my phone
4. I have turned phone off and back on
Even after all of this, I still have problems.
I have the exact same problem on my iPad. Is there a server problem?
What do I try next? I would sync to windows but the fitbit app for that is no longer available.
Thanks!
03-02-2023 04:00
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03-02-2023 04:00
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Same thing is happening to me. I've done all the same steps as everyone else. The only relief if knowing it's a system user wide issue and not just me. I hope it is resolved soon.
03-02-2023 04:00
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03-02-2023 04:00
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Mine keeps crashing as well. I have an old iPhone 6S. I restarted my phone and re-installed the app. Still crashing.

03-02-2023 04:00
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03-02-2023 04:00
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Glad it’s not just me.
My phone updated the software last night, so I think that’s what did it.
Will try contacting customer service as their software engineers need to update the app
03-02-2023 04:00
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03-02-2023 04:00
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I ran into the same problem after updating my phone last night. It’s an iPhone X now running iOS 16.3.1. Although given that update only came out yesterday and others have been having problems earlier it may be something else. I tried restarting my phone and deleting the app completely from my device including all data and reinstalling. It crashes so fast, I can’t even relog in since reinstalling the app.
03-02-2023 04:01
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03-02-2023 04:01
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Mine too

03-02-2023 04:01
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03-02-2023 04:01
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nice try. but was only able to log in...and then to sync, you have to turn off airplane mode. Crashes again. and then we are back to where we started.
03-02-2023 04:01
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03-02-2023 04:01
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My app is not working either. I tried a live chat with Fitbit but there was no response

03-02-2023 04:01
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03-02-2023 04:01
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Mine is doing this. Not been able to open since 9am, it just closes immediately when I open

03-02-2023 04:02
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03-02-2023 04:02
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I am having the same problem! I also wanted to outline ALL the steps I’ve taken:
-deleted app, updated iOS, restarted iPhone, reinstalled app with Bluetooth off
-deleted and reinstalled app after restarting iPhone
-turned off iPhone for two minutes with app already installed, turned off Bluetooth, closed all other apps and tried opening
-tried opening app after ensuring all other apps are closed
-deleted and reinstalled several times with Bluetooth both on and off
I wanted to ensure that even with all the recommended steps, I’ve had no luck with opening the app. This is ridiculous and I might just buy an Apple Watch with my tax return. Can someone please support?!
03-02-2023 04:02
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03-02-2023 04:02
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Nope, this doesn’t work.
03-02-2023 04:04
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03-02-2023 04:04
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App opens now but still won’t allow sync.

03-02-2023 04:04
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03-02-2023 04:04
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Thank you this worked for me as well!
03-02-2023 04:04
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03-02-2023 04:04
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Same for me

03-02-2023 04:04
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03-02-2023 04:04
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iphone 13, iOS 16.3.1 tried all the above but won’t work
03-02-2023
04:04
- last edited on
03-09-2023
13:00
by
LizzyFitbit
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03-02-2023
04:04
- last edited on
03-09-2023
13:00
by
LizzyFitbit
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Hi,
My Fitbit app just started to crash and close immediately upon opening it. I updated the app, turned phone on and off, deleted app and reinstalled and again turned phone on and off and it still will not load. Any suggestions?
Moderator Edit: Formatting
03-02-2023 04:05
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03-02-2023 04:05
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They must have done something because mine is working now!!!
03-02-2023 04:05
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03-02-2023 04:05
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Nevermind…still crashing again 🤬
03-02-2023 04:06
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03-02-2023 04:06
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My Fitbit app started crashing today before I did the iPhone update and it still doing it after the iPhone update. I uninstalled and reinstalled it but still it is crashing. Please fix this.

