Fitbit app on iPhone crashing

[shorner202]

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

Moderator edit: updated subject for clarity. 

[SusanHolien]

I’m having the same problem. I keep restarting my phone. I’ve deleted the app and reinstalled it. Nothing works

[vee]

Airplane mode fix did NOT work for me 

[nannieannie2]

Same thing is happening to me except the signing in issue. I have tried all the same steps as you multiple times and nothing works it just keeps crashing 

[CTOCS]

I deleted the app and reinstalled it on my iPhone. It still would not open so I don’t know about the data. It appears that it is still n the web app and therefore I think it will be there when the app opens. I did not do it on the iPad.

This appears to go back to about 2/27/23.

Hope this helps.

[MhHK]

Yes when I clicked on it keep closing and I have to tried continue clicking 4-5 times then it works. After I closed it a short while when I go in again not working & I continue clicking 2-3 times works again

[JessMaxner]

I tried this, still crashed.

[Neou]

Didn’t work for me 

Fitbit apps keeps crashing on my iPhone. 
it stays open under flight mode 

but once I switch on cellular, it goes crash. 

[Eet04]

Same boat here. Started last night and had continued today.

Also, tried the live chat to speak to someone at Fitbit and that wouldn’t load either.

[MhHK]

For me i didn’t deleted the apps & reinstall again. 

[Jrow]

Thanks for responding...so probably not our phones, but a Fitbit/Apple problem. Hope they get it fixed soon. So annoying. All these glitches in apps take so much of our time trying to find answers/solutions.

[SunsetRunner]

I have rebooted Iphone and logged back in.  Still not working.  Looking online it appears it is Fitbits issue, not my phone.

[MIJenisonUser]

My app on iPhone is still crashing. If I keep trying to open the app it will open and stay open. However, if I close the app and open again it will fail to connect. Sometimes before any details appear and other times I can see the main screen before it crashes. I have rebooted my iPhone and deleted and reinstalled Fitbit app but problem persists. Hopefully Fitbit can resolve shortly. 

[BREWBABY]

Same problem here. Hope there is some response soon. 

[Neou]

Same here 

having same issue with Fitbit app on my iPhone 

tried every ways such reboot, uninstall and reinstall, forget the device and repair and everything 

but no avail 

[jmcgreal]

Me too. Anyone notice this happening more often since the Google acquisition???

[CareyS]

what worked for you?

[Christinelmn]

Yep....Cant bring it up on my Android either....states fitbit is down

[Juliekitty2002]

I’m having the same problem today. 

[JediHobbit]

Same here, my FitBit app updated overnight, and now suddenly the app crashes when trying to open. 

[FBDave1]

Same problem.  Fitbit app crashes immediately upon start.  If I put my phone into airplane mode (no internet access) the app launches successfully.  Here is my set up:

• Fitbit Charge 5, version 20001.188.58
• Fitbit app version 3.76
• iPhone 11, iOS version 16.3.1

I have already tried the following things a few times with no success:  rebooting phone;  deleting and reinstalling the Fitbit app;  "forgetting" my Fitbit Charge 5 in my phone's Bluetooth settings, and reconnecting it.  Nothing has fixed the issue.